Jamesha Harris
Pittsburg,California
Summary
Experienced and adaptable front office assistant with a passion for providing exceptional guest service. Dedicated to meeting guest needs by addressing inquiries, offering information, and facilitating efficient check-in and check-out processes. Known for delivering dynamic service and fostering positive relationships with guests and coworkers. Skilled in property management, tenant relations, office management, and maintenance coordination. Successfully balances tenants' rights with business considerations to achieve financial targets. Possesses excellent interpersonal, communication, and leadership abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Navigator
BOSS
08.2023 - Current
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
Case Manager
BOSS
08.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Shelter Liason
BOSS
04.2021 - 08.2022
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Housing Case Manager
Glide Memorial
01.2020 - 12.2020
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Educated clients on options to assist in making informed decisions.
- Guided clients in development of skills and strategies for dealing with individual crisis.
- Advocated for clients to resolve medical or personal crises.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Tracked patient or client care and followed through to provide service effectiveness.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Provided information to access financial assistance, legal aid or housing.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Advised on policy development and assisted in community program implementation.
Desk Clerk
Pbs staffing
01.2019 - 10.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered telephones, directed calls and took messages.
Case Manager
We care re-entrty center
03.2016 - 06.2017
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Leasing Consultant
FPI Management
11.2014 - 04.2015
- I often used my expertise to present apartments, houses, and other properties to potential renters and tenants
- They work closely with residential landlords and property managers by finding these suitable tenants, assisting both parties in finding good sales, and making the sale
- I was a rental property specialists who interact with tenants on behalf of landlords and property management companies
- They assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
Front desk agent
PBS STAFFING
03.2013 - 05.2014
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
AA Social Work -
Los Medanos College
Pittsburg, CALaney Community College
Oakland, California06.2019
High School Diploma - General Education
Pinole Valley High school
Pinole, California06.2010
Skills
- Team Collaboration
- Creative Thinking
- Problem-Solving
- Multitasking and Prioritization
- Microsoft Office
- Reliable and Punctual
- Record Sorting and Filing
- Service Oriented
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- HMIS/CLARITY
- CPR CERTIFIED
- RELIAS TRAINING/CERTIFIED
- TEAMS
Certification
CPR, RELIAS TRAINING CERTIFICATIED, HARM REDUCTION,
Timeline
Housing Navigator
BOSS
08.2023 - Current
Case Manager
BOSS
08.2022 - 05.2023
Shelter Liason
BOSS
04.2021 - 08.2022
Housing Case Manager
Glide Memorial
01.2020 - 12.2020
Desk Clerk
Pbs staffing
01.2019 - 10.2019
Case Manager
We care re-entrty center
03.2016 - 06.2017
Leasing Consultant
FPI Management
11.2014 - 04.2015
Front desk agent
PBS STAFFING
03.2013 - 05.2014
AA Social Work -
Los Medanos College
Laney Community College
High School Diploma - General Education
Pinole Valley High school