Summary
Overview
Work History
Education
Skills
OTHER HOBBIES
CONTACT ME
Timeline
Generic

Jamesha Harris

Pittsburg,California

Summary

Hello I am Jamesha Harris, a passionate and dedicated Case Manager/Housing Navigator from the Bay Area with over 7 years of experience managing re-entry services. I thrive on building relationships and enjoy engaging with diverse individuals, always eager to learn and grow. My background as a leading consultant and desk clerk has equipped me with strong administrative skills, including typing, filing, answering phones, and providing exceptional guest services.

As a recent Front Office Assistant, I excelled in delivering first-rate attention to client needs, swiftly addressing inquiries, and facilitating smooth check-in and check-out processes. My expertise in tenant relations, office management, and maintenance coordination has enabled me to effectively balance tenants' rights with business objectives to meet financial targets.

Recognized for my excellent interpersonal communication and leadership abilities, I am a team player dedicated to fostering positive relationships with clients and colleagues alike. I am committed to empowering individuals and families in their housing journeys, ensuring they receive the support necessary for long-term success.

I’m a Results-driven Case Manager with 7 Years of experience in delivering comprehensive support and guidance to diverse populations. Expertise in assessing client needs, developing tailored action plans, and coordinating services to promote stability and self-sufficiency. Proficient in navigating complex systems, advocating for client resources, and facilitating access to housing, healthcare, and social services. Recognized for strong interpersonal communication skills and the ability to build rapport with clients, families, and community partners. Committed to fostering positive relationships and empowering individuals to achieve their goals through effective case planning and follow-up. Adept at crisis intervention, conflict resolution, and maintaining accurate documentation to ensure compliance with organizational standards. Passionate about enhancing the quality of life for clients through compassionate support and strategic resources

Compassionate and dedicated Case Manager with extensive experience in homeless shelter settings, committed to supporting individuals experiencing homelessness. Proven track record in assessing client needs, developing personalized service plans, and connecting clients to essential resources such as housing, healthcare, and employment opportunities. Skilled in crisis intervention and conflict resolution, fostering a safe and supportive environment for residents. Strong advocate for client rights and empowerment, with a focus on building trust and rapport to facilitate long-term stability. Adept at collaborating with community organizations and service providers to enhance program effectiveness and improve client outcomes.

I am Compassionate professional with experience working with homeless youth, dedicated to providing support and resources to empower their transition to stable living. CPR certified, ensuring a safe environment while delivering crisis intervention and fostering trust. Committed to building strong relationships and advocating for the needs of vulnerable populations.

Overview

10
10
years of professional experience

Work History

Housing Navigator

BOSS
Oakland, CA
02.2023 - Current
  • Adapted flight plans in response to changing conditions, including reroutes around bad weather or airspace restrictions.
  • Attended trainings or seminars related to professional development opportunities.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Maintained accurate records of client interactions utilizing a computerized database system.
  • Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
  • Developed outreach strategies to engage homeless individuals living in encampments or shelters into supportive housing programs.
  • Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
  • Provided information to access financial assistance, legal aid or housing.
  • Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Collaborated with other professionals to assess client needs.
  • Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
  • Tracked patient or client care and followed through to provide service effectiveness.

Housing Navigator

Insight housing
Berkeley, California
04.2023 - 01.2024
  • Participated in various committees related to homelessness prevention initiatives within the community.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Implemented crisis intervention strategies as needed to address emergent client issues.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Developed and maintained relationships with community resources and service providers.
  • HMIS/CLARITY CERTIFIED
  • WEEKLY MEETINGS WITH CLIENTS
  • 50+ case load
  • Housing assistance
  • Treatment Referrals
  • Consistent communication about client needs

Housing Case Manager

Glide Memorial
01.2021 - 12.2022
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Educated clients on options to assist in making informed decisions.
  • Guided clients in development of skills and strategies for dealing with individual crisis.
  • Advocated for clients to resolve medical or personal crises.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Provided information to access financial assistance, legal aid or housing.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Advised on policy development and assisted in community program implementation.

Desk Clerk

Pbs staffing
San Francisco, CA
06.2019 - 11.2020
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered telephones, directed calls and took messages.

Case Manager

We care re-entrty center
Las Vegas, NV
03.2016 - 05.2019
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.

Leasing Consultant

FPI Management
Las Vegas, Nevada
11.2014 - 04.2016
  • I often used my expertise to present apartments, houses, and other properties to potential renters and tenants
  • They work closely with residential landlords and property managers by finding these suitable tenants, assisting both parties in finding good sales, and making the sale
  • I was a rental property specialists who interact with tenants on behalf of landlords and property management companies
  • They assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.

Front desk agent

PBS STAFFING
San Francisco, California

Education

Master of Social Work - Social Work Case Management

Los Medanos College
Pittsburg, CA
12-2025

Laney Community College
Oakland, California
06.2019

High School Diploma - General Education

Pinole Valley High school
Pinole, California
06.2010

Skills

  • Team Collaboration
  • Creative Thinking
  • Problem-Solving
  • Multitasking and Prioritization
  • Microsoft Office
  • Reliable and Punctual
  • Record Sorting and Filing
  • Service Oriented
  • Self-Motivated
  • Flexible and Adaptable
  • Attention to Detail
  • First aid and CPR certified
  • First Aid/CPR Certified
  • Child and infant CPR certified

OTHER HOBBIES

Currently taking Drug addiction counseling courses

CONTACT ME

Jamesha Harris

J.starr.harris@gmail.com

(628) 999-0557

Pittsburg, California 94565

Timeline

Housing Navigator

Insight housing
04.2023 - 01.2024

Housing Navigator

BOSS
02.2023 - Current

Housing Case Manager

Glide Memorial
01.2021 - 12.2022

Desk Clerk

Pbs staffing
06.2019 - 11.2020

Case Manager

We care re-entrty center
03.2016 - 05.2019

Leasing Consultant

FPI Management
11.2014 - 04.2016

Front desk agent

PBS STAFFING

Master of Social Work - Social Work Case Management

Los Medanos College

Laney Community College

High School Diploma - General Education

Pinole Valley High school
Jamesha Harris