Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angelica Freeburg

Kissimmee,FL

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented in bringing skills in order management, payment processing and upselling. Knowledgeable about handling special requirements and general safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Paradiso 37
10.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server/Hostess

PF Changs Restaurant
09.2017 - 01.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Associate of Arts - Theatre Arts

Valencia College
Orlando, FL
05.2021

Associate of Arts - Theatre Arts

Florida Gulf Coast University
Fort Myers, FL
2019

High School Diploma -

Plantation High School
Plantation, FL
06.2017

No Degree - Theatre

University Center For Performing Arts Youth Ft Lauderdale
Fort Lauderdale, FL
2016

Skills

  • Memorization techniques
  • Team player
  • Optimism
  • Wine and Liquor Service
  • Order Accuracy and Delivery
  • Cash Handling
  • Operational Efficiency and Safety
  • Audience Engagement
  • Product Management
  • Key Relationships

Certification

Height Weight Eyes Hair Color 5’3” 115 Brown Blonde (dyed) Experience Theatre Annie Ensemble, (orphan) Ira Kinder Stage 2014 Into the Woods Florinda, (supporting cast) Ira Kinder Stage 2015 The Bold The Young and The Murdered Keri, (Lead Role) Ira Kinder Stage 2015 Company Amy, (Supporting Lead) Ira Kinder Stage 2016 The Addams Family Morticia Addams, (Lead) Ira Kinder Stage 2017

Languages

Spanish
Limited Working

Timeline

Server

Paradiso 37
10.2019 - Current

Server/Hostess

PF Changs Restaurant
09.2017 - 01.2019

Associate of Arts - Theatre Arts

Valencia College

Associate of Arts - Theatre Arts

Florida Gulf Coast University

High School Diploma -

Plantation High School

No Degree - Theatre

University Center For Performing Arts Youth Ft Lauderdale

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Angelica Freeburg