Angelica Gandalla
VISTA,CA
Overview
8
8
years of professional experience
Summary
Reliable and adaptable professional with 10+ years of work experience across customer service, security, hospitality, transportation, and operations. Comfortable working with the public, handling sensitive situations, keeping accurate records, and working independently as well as in team settings. Dependable, organized, and able to stay calm and professional in fast-paced situations.
Work History
Aftercare Driver
Paws Into Grace
Escondido, CA
03.2025 - Current
- Transported pets and remains between client homes, veterinary clinics, and crematory facilities with care and professionalism.
- Maintained delivery schedules, optimized routes, and coordinated timely pickups to support daily service operations.
- Completed chain-of-custody paperwork accurately, ensuring secure tracking throughout transport process.
- Inspected vehicle condition, performed routine cleanliness checks, and reported maintenance needs promptly.
- Communicated compassionately with grieving families and veterinary staff during sensitive pickup interactions.
- Followed biosecurity and handling protocols to protect dignity, sanitation, and service quality.
Security Officer
The Red Mile
Lexington, KY
04.2024 - 02.2025
- Monitored surveillance systems and access points to identify suspicious behavior and security risks.
- Responded promptly to incidents, de-escalating conflicts and coordinating appropriate assistance.
- Enforced facility policies, including entry requirements, restricted areas, and conduct expectations.
- Patrolled premises to deter unauthorized activity and maintain a safe environment for guests and staff.
- Assisted guests and employees with directions, safety concerns, and emergency procedures.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Allied Universal Security Services
Lexington, KY
04.2024 - 04.2024
- Responded promptly to incidents, de-escalating conflicts and coordinating appropriate assistance.
- Monitored surveillance systems and access points to identify suspicious behavior and security risks.
- Enforced facility policies, including entry requirements, restricted areas, and conduct expectations.
- Documented incidents, observations, and shift activities in clear, accurate security reports.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Dispatcher
The Seabird Resort
Oceanside, CA
08.2022 - 01.2023
- Prioritized emergency calls and escalated critical situations following resort protocols
- Dispatched officers to guest, employee, and property incidents with clear communication
- Monitored CCTV, radios, and alarm systems to coordinate timely security responses
- Logged incident reports, patrol activity, and daily communications with accuracy
- Maintained confidential records and access-control information for restricted areas
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
Security Officer
Wyndham Oceanside Pier Resort
Oceanside, CA
05.2018 - 02.2021
- Inspected doors, alarms, and outdoor areas to confirm site security and proper equipment function.
- Responded promptly to incidents, de-escalating conflicts and coordinating appropriate assistance.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
GED -
Miracosta College
Oceanside, CASkills
- Customer Service
- Communication
- Problem Solving
- Documentation
- Data Entry
- Conflict Resolution
- Teamwork
- Time Management
- Client Relations
- Independent Work
- Safety & Compliance
- Microsoft Office
Timeline
Aftercare Driver
Paws Into Grace
03.2025 - Current
Security Officer
The Red Mile
04.2024 - 02.2025
Security Officer
Allied Universal Security Services
04.2024 - 04.2024
Security Dispatcher
The Seabird Resort
08.2022 - 01.2023
Security Officer
Wyndham Oceanside Pier Resort
05.2018 - 02.2021
GED -
Miracosta College