Angelica Gierut-Wojtas
Justice,IL
Summary
Dedicated professional recognized for strong communication skills and comprehensive banking knowledge. Experienced in providing tailored financial solutions and fostering long-term client relationships, with a focus on maximizing customer satisfaction and retention.
Overview
21
21
years of professional experience
Work History
Branch Banker Sr (DMLO)
PNC Bank
Palos Hills, Illinois
06.2025 - Current
- Provided personalized banking solutions to meet client needs.
- Educated customers on banking products and services.
- Promoted bank initiatives to improve community engagement and outreach.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Provided comprehensive financial advice and solutions to customers, including investments, mortgages, loans and insurance.
- Utilized product expertise to effectively process consumer loans and related services.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
Relationship Banker
PNC Bank
Palos Hills, Illinois
10.2018 - 06.2025
- Managed and grew Business Banking relationships under 1M in sales revenue.
- Leverages tools and protocols to maximize business results
- Developed and maintained strong relationships with clients to understand their financial needs.
- Provided guidance on short-term and long-term financial goals to enhance client outcomes.
- Discussed financial options with clients to facilitate informed decision-making during transactions.
- Maintained ongoing communication with clients to address banking needs proactively.
- Provided expert advice on banking services, including loans and investment products.
- Conducted regular follow-ups with clients to enhance satisfaction and retention rates.
- Expanded share of wallet for consumer and business banking opportunities through strategic relationship management.
- Attended networking events to establish connections with potential clients.
- Enhanced customer experience through effective communication, fostering client loyalty.
- Educated customers on banking products and services to enhance their experience.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Recognized by management for providing exceptional customer service.
- Consulted with clients to understand their merchant service needs and preferences.
Consumer Banking Consultant
National City Bank
Chicago, Illinois
07.2005 - 09.2018
- Assisted in resolving customer inquiries and issues effectively.
- Identified opportunities for cross-selling of different products within existing client base.
- Advised clients on banking products and services tailored to needs.
- Maintained accurate records of client interactions and transactions.
- Assisted customers with opening new accounts and applying for loans or credit cards.
Teller
Mid America Bank
Chicago, Illinois
11.2004 - 2005
- Maintained cash drawer integrity through careful counting and balancing daily.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
Bachelor of Science - Business Administration and Management
Roosevelt University
Chicago, IL12-2017
Associate of Science - Business Administration And Management
Moraine Valley Community College
Palos Hills, IL05-2013
Skills
- Financial product sales
- Loan servicing expertise
- Banking compliance
- Fraud prevention
- Sales strategy
- Opportunity identification
- Client relationship management
- Business relationship management
- Relationship management
- Customer satisfaction
- Banking policies
- Effective communication
Languages
Polish
Native/ Bilingual
Accomplishments
Market All Star since 2021-2026
Timeline
Branch Banker Sr (DMLO)
PNC Bank
06.2025 - Current
Relationship Banker
PNC Bank
10.2018 - 06.2025
Consumer Banking Consultant
National City Bank
07.2005 - 09.2018
Teller
Mid America Bank
11.2004 - 2005
Bachelor of Science - Business Administration and Management
Roosevelt University
Associate of Science - Business Administration And Management
Moraine Valley Community College