Precious Dugger
Freeman,VA
Summary
Resourceful Branch Banker known for high productivity and efficient task completion. Specialized skills include customer relationship management, financial advising, and risk assessment. Excel in communication, problem-solving, and adaptability to meet client needs and achieve branch goals. Committed to leveraging these abilities for continued professional growth and success in the banking industry.
Overview
20
20
years of professional experience
Work History
Branch Banker (DMLO)
PNC Bank/National City Bank
Roanoke Rapids, NC
09.2017 - 08.2024
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Assisted in the development and implementation of new banking products and services to meet customer needs.
- Developed or analyzed information to assess current or future financial status of firms.
- Educated customers on banking policies, procedures, and digital banking platforms.
- Managed and reconciled cash drawers and vault operations, ensuring adherence to security protocols.
- Conducted regular audits of financial transactions and accounts to ensure compliance with regulatory standards.
- Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Participated in outreach activities at schools, churches and other organizations to promote bank products and services.
Manager
Payless Shoesource
Richmond, VA
03.2004 - 06.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with industry regulations and company policies.
Education
BA - Political Science
Virginia Commonwealth University
Richmond, VA01.2006
Skills
- Customer service
- Business management
- Inventory management
- Banking
- Financial services
- Portfolio management
- Banking software navigation
- Financial product sales
- Financial planning
- Debt counseling
- Budgeting assistance
- Loan origination
- Cash management
- Loan officer experience
- BSA compliance
- Branch operations
- Banking regulations
- Cash handling and management
- Financial reporting
- Banking product sales
- Client onboarding
- Customer relationship management
- Financial regulatory compliance
- Account monitoring
- Financial product analysis
- Account updates
Awards
Pennacle award for customer service and sales, 03/01/12, The gold pennacle award is given to the store leader with the highest customer service scores, sales improvement and customer conversion scores.
Timeline
Branch Banker (DMLO)
PNC Bank/National City Bank
09.2017 - 08.2024
Manager
Payless Shoesource
03.2004 - 06.2017
BA - Political Science
Virginia Commonwealth University