Angelica Gomez
Kissimmee,FL
Summary
Customer service professional skilled in enhancing guest experiences and ensuring safety compliance. Experienced in training team members and excelling in high-pressure environments. Strong communicator with a solid work ethic, capable of multitasking and delivering positive results.
Overview
6
6
years of professional experience
Work History
Bayliner Stockperson
Loews Hotels & Resorts
Orlando, FL
04.2026 - Current
- Stocked shelves with products to ensure availability for guests.
- Organized inventory for efficient flow and easy access, enhancing product availability.
- Facilitated movement of materials to support supply chain efficiency and readiness.
- Inspected stock for damage or defects, ensuring quality control and reporting issues to management.
Balloon Handler
Universal Studios
Orlando, FL
08.2025 - Current
- Oversaw safety protocols for balloon handling during high-traffic events.
- Ensured that all balloons were properly inflated and tied off correctly while collaborating with other team members to ensure timely setup and takedown of balloons.
- Provided excellent guest service by engaging with guests during events.
- Communicated effectively with other team members to deliver a smooth workflow.
Attractions Cast Member/Trainer
Walt Disney World Resort
Lake Buena Vista, FL
11.2022 - 04.2026
- Trained new cast members on operational procedures, including opening and closing checklists and safety protocols for industrial machinery, ensuring adherence to high guest service standards.
- Cross-trained in multiple areas including high-velocity rides, dark trackless rides, turntable rides, omnimovers, and shows.
- Elevated guest experience by delivering exceptional service and fostering a positive, welcoming environment.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Coordinated with team members to strengthen collaboration, contributing to improved guest satisfaction.
Custodial Cast Member/Trainer
Walt Disney World Resort
Lake Buena Vista, FL
08.2021 - 10.2022
- Trained new cast members on safety protocols for cleaning chemicals and proper use of protective gear, ensuring adherence to safety guidelines.
- Collaborated with other custodial cast members on larger projects, improving overall operational efficiency and team cohesion.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety to guests and other cast members.
- Managed spills, accidents, and cleaning emergencies, while maintaining cleanliness standards and safety in designated areas.
- Emptied trash cans and recycling bins to maintain cleanliness and promote hygiene in buildings and public spaces.
Front End Customer Service Associate
Lowes Home Improvment
Staten Island, NY
03.2020 - 05.2021
- Delivered responsive guest care by assisting with product selection and efficiently handling orders, resulting in enhanced shopping experience.
- Managed returns and exchanges with professionalism, ensuring compliance with company policies and contributing to increased guest satisfaction.
- Handled high-volume cash transactions accurately, ensuring proper processing of payments and maintaining financial integrity.
Education
High School Diploma -
St. Joseph By The Sea
Staten Island, NY09-2018
Skills
- Employee training
- Advanced guest services
- Safety awareness
- Team collaboration
- Independent work
- Strong work ethic
- Problem solving
- Multitasking
- Expert communication
- Positive attitude
Accomplishments
- Recognized by guests and peers over 100 times for excellent guest services, exercising inclusion, safety, and teamwork skills, and going above and beyond the call of duty.
Timeline
Bayliner Stockperson
Loews Hotels & Resorts
04.2026 - Current
Balloon Handler
Universal Studios
08.2025 - Current
Attractions Cast Member/Trainer
Walt Disney World Resort
11.2022 - 04.2026
Custodial Cast Member/Trainer
Walt Disney World Resort
08.2021 - 10.2022
Front End Customer Service Associate
Lowes Home Improvment
03.2020 - 05.2021
High School Diploma -
St. Joseph By The Sea