Angelica Gonzalez
Student
Milwaukee,WI
Summary
Skilled at jumping into to different food service roles, including delivery, cashier and food preparation, to support team needs. Good relationship-building, problem-solving and conflict management skills.
Enthusiastic about placing products attractively to grab attention of customers and promote sales. Well-versed in marketing, sales and customer service policies.
Proficient in English and Spanish which helps with my excellent customer service.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Line Server
Qdoba Mexican Grill - Wisconsin
West Milwaukee , WI
03.2020 - Current
- Prepared items for salad bar, cold food areas, and hot food areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly, as well as stocking paper and plastic.
- Opened and closed the food line on weekdays and weekends.
- Balanced online orders with in person orders efficiently and accurately with satisfactory customer service.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash and credit card transactions with 100% accuracy.
Corporate Work Study Program
Aurora St. Luke's Medical Center
Milwaukee, WI
08.2018 - 03.2020
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Displayed friendly, outgoing and energetic behavior to create a warm and welcoming atmosphere for guests.
- Handled patient discharge folders and revised them to ascertain all documents were there.
- Arranged tables, snacks, etc., for meetings as well as take notes during the meetings and present.
Car Wash Attendant
Full Service Car Wash
Hales Corners, WI
09.2017 - 01.2020
- Maintained and managed inventory for equipment, supplies and chemicals.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Washed exterior vehicles' body, applied top coat or polish, and detailed interior, utilizing detailing equipment and tools.
- Increased sales by upselling and recommending services and products to customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Corporate Work Study Program
Aurora St. Luke's South Shore
Cudahy, WI
08.2017 - 06.2018
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Greeted incoming patients, answered questions and directed individuals to their desired destination.
- Restocked, arranged, organized, and delivered supplies to hospital floors.
- Refilled nurse drawers, linen, and gloves efficiently by following set procedures.
Merchandiser
Wisconsin State Fair Park
West Allis, WI
08.2017 - 08.2017
- Coordinated efficient restocking of sales with current merchandise and accurate prices.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Cristo Rey Jesuit High School Milwaukee
1215 S 45th St, West Milwaukee, WI 53214 08.2017 - Current
Skills
Food preparation skills
Timeline
Line Server
Qdoba Mexican Grill - Wisconsin
03.2020 - Current
Corporate Work Study Program
Aurora St. Luke's Medical Center
08.2018 - 03.2020
Car Wash Attendant
Full Service Car Wash
09.2017 - 01.2020
Corporate Work Study Program
Aurora St. Luke's South Shore
08.2017 - 06.2018
Merchandiser
Wisconsin State Fair Park
08.2017 - 08.2017
Cristo Rey Jesuit High School Milwaukee
08.2017 - Current
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