Steven Ortega
Fort Collins,CO
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
11
11
years of professional experience
Work History
General Manager
Qdoba Mexican Grill - Wisconsin
Loveland, CO
07.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
Associate
Sams Club
Fort Collins, CO
04.2021 - 02.2022
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Tailored orders to address customer allergies and gluten concerns.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled customer complaints and feedback, implementing changes to improve service.
General Manager of Food Service
Taco Johns
Fort Collins, CO
06.2019 - 01.2021
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained and supervised staff members in all aspects of restaurant operations.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
Assistant Manager
Qdoba Mexican Grill - Wisconsin
Fort Collins, CO
05.2016 - 07.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Kitchen Manager
Chipotle
Fort Collins, CO
05.2014 - 07.2016
- Trained new employees on kitchen procedures and policies.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Education
High School Diploma -
Canon City High School
Cañon City, CO05-2014
Skills
- Motivational techniques
- Operations management
- Organizational change management
- Cross-functional team leadership
- Learning management systems
- Influencing others
- Coaching and mentoring
- Sales training
Timeline
General Manager
Qdoba Mexican Grill - Wisconsin
07.2023 - Current
Associate
Sams Club
04.2021 - 02.2022
General Manager of Food Service
Taco Johns
06.2019 - 01.2021
Assistant Manager
Qdoba Mexican Grill - Wisconsin
05.2016 - 07.2017
Kitchen Manager
Chipotle
05.2014 - 07.2016
High School Diploma -
Canon City High School
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