Angelica Gonzalez
El Cajon,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
SureStay Plus Hotel By Best Western El Cajon
El Cajon, CA
03.2022 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Online Grocery Associate
Wal-Mart Supercenter
El Cajon, CA
10.2021 - 01.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for [Number] daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
- Kept vehicle clean and neat to offer professional impression to every customer.
Florists
Furst Flowers
San Diego, CA
05.2016 - 12.2021
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Engaged in accepted loss prevention practices throughout store premises.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and [Type].
- Maintained high standard of organization and cleanliness of store premises.
- Provided customers with courteous, knowledgeable and efficient service.
- Created custom flower arrangements and [Type] for in-store customers.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
Education
High School Diploma -
Calexico High School
Calexico, CA06.1990
Skills
- Professional and Courteous
- Time Management
- Service-Oriented
- Health Standards Compliance
- Cart Stocking and Organization
- Work Planning and Organization
- Microsoft Office
- Guest Service and Support
- Detail-Oriented
- Multitasking and Prioritizing
- Verbal and Written Communication
- Team Support and Collaboration
- Electronic Communication
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
SureStay Plus Hotel By Best Western El Cajon
03.2022 - Current
Online Grocery Associate
Wal-Mart Supercenter
10.2021 - 01.2022
Florists
Furst Flowers
05.2016 - 12.2021
High School Diploma -
Calexico High School
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