Angelica Gonzalez
New York,USA
Summary
Experienced Operations Manager with a strong background in healthcare, particularly in improving operational efficiency and enhancing patient satisfaction at Northwell Health. Skilled in revenue cycle management, bilingual communication (Spanish), and leading teams in high-pressure environments. Adept at developing strategies that streamline processes and improve employee performance. Known for a collaborative approach to achieving business and healthcare goals.
Overview
16
16
years of professional experience
Work History
Operations Manager
Northwell Health Physician Partners
New York, NY
03.2023 - 06.2024
- Revenue cycle functions include scheduling, insurance verification and coordination of benefits, co-pay collection, charge capture, denials, authorizations, missing charges, claims adjustment, and referral management for all cardiology, electrophysiology, interventional cardiology testing, and procedures.
- Developed and led teams to enhance clinical and administrative staff performance, aligning with human resources standards.
- Streamlined daily operations for a diverse team, including secretaries, and medical professionals, improving workflow and efficiency.
- Implemented strategic operational goals, and monitored budget performance, enhancing departmental operations and patient care.
- Fostered a culture of continuous improvement, identifying opportunities for staff advancement, and operational enhancements.
- Served as a cardiac procedure knowledge expert, improving patient care and staff training.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs and metrics.
Operations Supervisor
Northwell Health Physician Partners
New York, NY
06.2013 - 03.2023
- Prepared reports on operational performance metrics and presented them to management team.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Developed strong relationships with customers through excellent customer service practices.
- Provided support to other departments as needed to meet organizational goals.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Maintained accurate records of employee attendance and performance reviews.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Administrative Assistant
Mount Sinai Health System
New York, NY
10.2012 - 06.2013
- Registered and updated patient insurance, demographic information, and complete information for the Heart Monitoring program.
- Performed daily administrative office tasks, such as recording and maintaining records. Order office supplies.
- Obtained patient medical records for initial consultations.
- Handled the billing for patients who transmit remotely from home for their cardiac pacemakers or internal cardiac defibrillators.
- Revenue cycle for sessionals, EP, Heart program, etc.
- Utilized Perminova to book cardiac procedures such as cardiac device implantations or removals, cardioversion, cardiac ablations, tilt table tests, and fluoroscopy.
- Responsible as an IDX Super User for outpatient scheduling.
Patient Care Coordinator
Mount Sinai Health System
New York, NY
11.2008 - 10.2012
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated with insurance companies to confirm patient coverage and process claims.
Education
Master of Arts - Health Administration
University of Arizona Global Campus
Chandler, AZ06-2022
Bachelor of Arts - Health Administration
Ashford University
San Diego, CA06-2020
Certificate - Medical Insurance, Billing, And Coding
Allen School of Health Sciences
Jamaica, NY06-2013
Skills
- Revenue Cycle Management
- Leadership and Team Management
- Healthcare Systems Proficiency (EPIC, Allscripts, GE Centricity, etc)
- Financial Analysis and Budgeting
- Bilingual Communication Spanish
- Health and safety compliance
- Purchasing and procurement
- Problem-solving
- Systems implementation
- Report generation
- Forecasting and scheduling
- Microsoft Office Suite expert
- Proficient Knowledge of ICD 10 and CPT codes
Timeline
Operations Manager
Northwell Health Physician Partners
03.2023 - 06.2024
Operations Supervisor
Northwell Health Physician Partners
06.2013 - 03.2023
Administrative Assistant
Mount Sinai Health System
10.2012 - 06.2013
Patient Care Coordinator
Mount Sinai Health System
11.2008 - 10.2012
Master of Arts - Health Administration
University of Arizona Global Campus
Bachelor of Arts - Health Administration
Ashford University
Certificate - Medical Insurance, Billing, And Coding
Allen School of Health Sciences
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