Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Gonzalez

Clifton,NJ

Summary

Detail-oriented professional with proven expertise in enhancing guest experiences and optimizing team performance. Proficient in Google Suite and Microsoft Office, driving effective inventory management, with a strong ability to multitask and adapt to new challenges.

Overview

7
7
years of professional experience

Work History

Lead Guest Service Associate

Target
Clifton, NJ
10.2022 - Current
  • Supervised guest service associates to ensure high-quality customer interactions.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Collaborated with management to improve guest service strategies and initiatives.
  • Monitored store environment to maintain cleanliness and organization standards.
  • Assisted in inventory management by restocking shelves and organizing displays.
  • Scheduled staff shifts to optimize coverage during peak shopping hours.
  • Performed regular maintenance checks on equipment used at the front desk.
  • Generated reports regarding guest feedback, sales figures, occupancy rates.
  • Monitored inventory levels of supplies needed for the front desk operations.
  • Developed and maintained good relationships with customers through excellent customer service.

Designer's Assistant

Ceztmart
New York, New York
02.2019 - 08.2021
  • Assisted designers in creating visual concepts and layouts for projects.
  • Collaborated with team members to gather project requirements and specifications.
  • Managed design files and organized project materials for easy access.
  • Conducted research on design trends to support creative development efforts.
  • Edited and prepared presentation materials for client meetings and reviews.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Developed mockups or product samples using digital or manual design equipment.
  • Examined product samples, adjusting designs to achieve desired results.

Education

Associate of Science - Animation And Motion Graphics

Borough of Manhattan Community College
New York, NY
06-2025

Skills

  • Demonstrated ability to manage multiple tasks with strong attention to detail
  • Creative collaboration
  • Proficient in Google Suite and Microsoft Office tools, including Excel, Word, and Gmail
  • Customer service
  • Proactive with strong communication skills
  • Initiative, multitasking, collaboration, and problem-solving
  • Documentation and filing
  • Fast learner
  • Well-organized, self-motivated, and attentive to detail

Languages

Spanish
Native/ Bilingual

Timeline

Lead Guest Service Associate

Target
10.2022 - Current

Designer's Assistant

Ceztmart
02.2019 - 08.2021

Associate of Science - Animation And Motion Graphics

Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE