Angelica Gutierrez

• Collaborated with team members to develop strategies for optimizing member portfolios and managing risk.
• Reviewed existing member portfolios, identifying opportunities for diversification and risk mitigation.
• Cultivated and strengthened relationships with new member and educated members on account services and capabilities.
• Helped members make informed decisions about financial future.
• Informed clients of strategies for reducing debt and maximizing savings.
• Provided ongoing support for members experiencing financial challenges, offering guidance on debt management and budgeting techniques.
• Managed a diverse range of members portfolios , consistently outperforming benchmark indices.
• Developed personal rapport with each member to maintain customer loyalty and establish long-term accounts.

• Monitored and verified suspicious activity on customer accounts.
• Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
• Established rapport with new clients to increase satisfaction and loyalty.
• Cross-sold credit cards, loans and other bank products.
• Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Received car loan, home loan, and other payments and posted to accounts.
• Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
• Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
• Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
• Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
• Proficient in Micosoft office and the ability to help customer needs

communicated with new teller progress and communicate with lunch schedules based on customer needs

• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established team priorities, maintained schedules and monitored performance.
• Followed through with client requests to resolve problems.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Took ownership of customer issues and followed problems through to resolution.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Created and reviewed invoices to confirm accuracy.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Gained extensive knowledge in data entry, analysis and reporting.
• multitasked between customers in store and assisting cashiers with balancing and selling cash when needed