Angelica Gutierrez
Glendale,CA
Summary
Dynamic Administrative Assistant with a proven track record at UCLA Medical Center, enhancing operational efficiency through streamlined processes. Skilled in office administration and professional communication, I excel in customer service and workflow planning, ensuring timely inventory management and effective recordkeeping. A dedicated team player committed to delivering exceptional support.
Overview
30
30
years of professional experience
Work History
Medical Assistant
KIDS AND TEENS MEDICAL GROUP
09.2014 - Current
- Administered patient intake procedures, ensuring accurate documentation and data entry.
- Assisted healthcare providers with examinations and minor procedures, enhancing patient care efficiency.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Managed medical records system, ensuring compliance with privacy regulations and improving retrieval processes.
- Trained new staff on clinical protocols and administrative practices, fostering team development and knowledge sharing.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Led quality assurance initiatives, identifying areas for improvement in service delivery and operational processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
Medical Assistant Volunteer
Dr. Paul M. Fleiss, MD
08.2003 - 07.2014
- Assisted in patient intake and documentation, ensuring accurate medical records.
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
- Educated patients on office procedures and provided post-visit instructions.
- Coordinated patient follow-ups and appointments to enhance care continuity.
- Monitored inventory levels of medical supplies, facilitating timely restocking efforts.
- Streamlined patient flow by effectively managing scheduling and check-in processes.
- Contributed to high-quality care by obtaining vital signs and conducting preliminary assessments for physician review.
- Ensured accurate patient records by diligently updating electronic health systems with relevant information.
Administrative Assistant
UCLA Medical Center
06.1995 - 11.2000
- Streamlined office processes to enhance operational efficiency and reduce turnaround time
- Monitored inventory of office supplies, ensuring timely replenishment to maintain workflow
- Developed and maintained filing systems for patient records and administrative documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Associate of Applied Science - Certified Registered Medical Assistant
Glendale Career College
Glendale, CA08-2006
High School Diploma -
BELMONT HIGH SCHOOL
Los Angeles, CA06-1989
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Professional and mature
- Client relations
- Supervising staff
- Workflow planning
- Reception oversight
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Medical Assistant
KIDS AND TEENS MEDICAL GROUP
09.2014 - Current
Medical Assistant Volunteer
Dr. Paul M. Fleiss, MD
08.2003 - 07.2014
Administrative Assistant
UCLA Medical Center
06.1995 - 11.2000
Associate of Applied Science - Certified Registered Medical Assistant
Glendale Career College
High School Diploma -
BELMONT HIGH SCHOOL