Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Angelica Gutierrez

Levittown

Summary

Dynamic and dedicated professional with experience at F&M Tax Solutions, excelling in customer service and office efficiency. Proven ability to streamline processes and train staff, while demonstrating strong communication and problem-solving skills. CPR certified, with a commitment to reliability and attention to detail in all tasks. Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

F&M Tax Solutions
01.2022 - Current
  • Managed multi-line phone system, directing calls and inquiries to appropriate departments.
  • Scheduled appointments and coordinated meetings for tax professionals and clients.
  • Maintained organized filing system for client documents and confidential information.
  • Assisted in preparing tax documentation, ensuring accuracy and compliance with regulations.
  • Greeted clients warmly, providing exceptional customer service and support during visits.
  • Developed streamlined office processes, enhancing overall efficiency in daily operations.
  • Trained new reception staff on administrative procedures and software usage.
  • Confirmed appointments, communicated with clients, and updated client records.

Babysitter

Private Home
08.2025 - Current
  • Supervised children's activities, ensuring safety and engagement.
  • Prepared nutritious meals and snacks, accommodating dietary restrictions.
  • Established daily routines to promote structure and consistency.
  • Communicated effectively with parents regarding children's progress and needs.
  • Implemented educational games to foster learning and development.
  • Adapted care strategies based on individual children's personalities and preferences.

Education

Bachelor of Science - Nursing

Molloy University
Rockville Centre, NY
12-2027

High School Diploma -

Island Trees High School
Levittown, NY
06-2023

No Degree - Cosmetology

Nassau BOCES Joseph M. Barry Career & Technical Education Ce
Westbury, NY
06-2023

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Critical thinking
  • Reliability and punctuality
  • Flexible scheduling
  • Attention to detail
  • CPR certified
  • Communication skills
  • Team collaboration

Accomplishments

    Exceptional Patient Relations: Known for creating a welcoming, compassionate environment and building trust with patients and families; consistently praised for professionalism, empathy, and clear communication.

    Nursing Student with Clinical Experience: Currently in my third year of a Bachelor of Science in Nursing program, applying clinical knowledge to support patient care, assist with documentation, and collaborate effectively with healthcare teams.

    Strong Organizational and Multitasking Skills: Efficiently managed a high volume of calls, appointments, and administrative tasks while maintaining accuracy and prioritizing patient needs.

    Proven Team Contributor: Valued by supervisors and colleagues for reliability, adaptability, and a strong work ethic; supported by multiple professional references highlighting interpersonal and teamwork strengths.

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Babysitter

Private Home
08.2025 - Current

Receptionist

F&M Tax Solutions
01.2022 - Current

Bachelor of Science - Nursing

Molloy University

High School Diploma -

Island Trees High School

No Degree - Cosmetology

Nassau BOCES Joseph M. Barry Career & Technical Education Ce