Angelica Harris
Milwaukee,WI
Summary
Seek a professional position where I am able to utilize my strong organizational skills, creative ideas, positive attitude and knowledge of computer programs to be an asset to the organization.
Overview
18
18
years of professional experience
Work History
Retail Sales Support Seasonal
Mattel
08.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Homemaker and Mother
Harris Household
08.2021 - 09.2023
- Manage multiple schedules
- Create daily routines with built-in flexibility
- Manage budgets
- Transporting school aged children to and from school
- Providing virtual learning for school aged children during pandemic school closures
- Caring for infant child
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands
- Held 100% Attendance.
Customer Service Representative
VF Outdoors
08.2022 - 01.2023
- Providing exceptional interactions via phone, email and live chat to customers
- Process orders, returns, give order status details
- Verifying of customers confidential information
- Contacting Shipping Carriers to change or update customers information
- Checking on and entering warranty claims for damaged products
- Follow up with customers regarding questions or concerns.
Milwaukee Public School Secretary
Lloyd Barbee Montessori
08.2016 - 08.2021
- Perform administrative duties such as filing, faxing, drafting documents, answering phone calls
- Data entry of confidential information, documents, surveys, etc
- Entering attendance for the school
- Attending necessary trainings
- Assist principal, parents, students and staff where necessary
- Entering Payroll for school staff/substitutes
- Running reports to insure data has been entered correctly
- Ordering offices and copier supplies
- Maintaining printer/copier for the building.
Program Assistant/Health Screener
MLK Heritage Health Center WIC Office
04.2009 - 08.2016
- Handling Phone inquiries
- Filing
- Obtaining weights for moms and babies
- Taking blood work.
Human Resources Specialist
Army Reserves
04.2006 - 11.2007
- Partnered with senior leadership to establish and develop HR policies and procedures.
- Attending necessary training events
Education
High school diploma -
Hamilton High School
01.2005
Skills
- Payroll
- Recruiting
- Military Experience
- Typing
- Administrative experience
- Human resources
- Filing
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Training & Development
- ADP
- Live Chat
- Sales
- Customer Service
Personal Information
- Military Service Branch: Reserves
- Military Service Rank: P3
Timeline
Retail Sales Support Seasonal
Mattel
08.2023 - Current
Customer Service Representative
VF Outdoors
08.2022 - 01.2023
Homemaker and Mother
Harris Household
08.2021 - 09.2023
Milwaukee Public School Secretary
Lloyd Barbee Montessori
08.2016 - 08.2021
Program Assistant/Health Screener
MLK Heritage Health Center WIC Office
04.2009 - 08.2016
Human Resources Specialist
Army Reserves
04.2006 - 11.2007
High school diploma -
Hamilton High School