Angelica Hernandez

• Enforced laws and regulations by Installation Commander and unit commander regarding

conduct, discipline, and adherence to military and directives.

• Deployed to AFRICOM in 2022-2023, performing day-to-day task in support of the

administrative operations of the Combined Defense Operations Center.

• Collected and analyzed operational strategic intelligence from various agencies.

• Conduced investigations in compliance of the United States Air Force policies and

procedures.

• Performed law enforcement duties through on-site investigations, communicating real time

situations, preserving evidence, gathering witness testimonials, and filing necessary

documents.

• Identified material during investigations and prepared reports ensuring all written

testimonials were properly examined and recorded.

• Performed more than countless random anti-terrorism measures throughout the installation.

• Dispatched to any incidents and conducted on-site investigations by ensuring all facilities

vital to National Security are inspected and in order.

• Reviewed written incident reports, affidavits and investigative findings from all parties

involved.

• Collected health affidavits from passengers arriving at the LGA airport.
• Health and Safety Ambassador, Health Screen/Contact tracing for LGA passengers and safeguard for 17 million NYC residents.
• Primary admin personnel. Responsible for establishing standard operating procedures, work/rest cycle for 127 service members assigned to LGA health screening mission.
• Maintained records using Excel Sheets, Word document, and Microsoft Teams.
• Led training initiative for all new admin personnel assigned.
• Led admin shop in absence of supervisor. 100% accountability of all daily tasks, procedures, and issues.
• Ensuring covid testers at Albany NY site had correct documentation such as (ID, passport, or CAC card) and correct appointment times at registration.
• Followed all safety protocol, wore assigned personal protective equipment.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Reduced incidences of theft by implementing effective access control measures.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Assisted in the development of comprehensive security plans for special events and occasions.
• Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Examined doors, windows and gates to verify security.

• Enhanced efficiency by sorting and organizing packages according to destination codes.
• Maintained a safe work environment through proper handling of packages and equipment.
• Increased productivity by working collaboratively with team members to meet deadlines.
• Ensured accurate package delivery with attention to detail in labeling and scanning processes.
• Streamlined workflow by keeping work area organized and free from obstructions during shifts.
• Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
• Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
• Demonstrated adaptability by cross-training in various roles within the sortation center as needed.

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

● Handled closing and opening duties, and ensured space was tidy and ready for business each day.

● Communicated with vendors and assisted with restocking shelving and product displays.

● Always provided each gas station customer with high level of service and satisfaction.

● Trained all new employees in compliance with company policy.

● Performed all purchasing & inventory duties for convenience store.

● Prepared and generated weekly, monthly quarterly and annual reports.

● Maintained a computerized record of all supplies and tracked their location, repair needs and use rate.

● Used inventory software to keep track of orders, returns, and supply.

● Filed all delivery and inventory receipts.

● Performed, recorded and reported all inventory to ensure accountability of all stocked material.

● Ensured all stocked material is arranged by date to ensure no material expiration.

● Maintained and applied appropriate bin labeling to all the merchandise to ensure proper organization and labeling.

● Reviewed inventory reports and activity to ensure correct documentation.

● Organized inventory to ensure efficient location of merchandise.

● Quickly answered all job-related inquiries from the supervisor and delivered updates on anticipated task completion times.

● Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

● Ensured all incoming delivery matches the company purchase order.