Angelica Hernandez
El Paso
Summary
Business-minded Senior Sales Representative with aptitude for departmental leadership. Exemplary strategy development and client service skills. Offering many years of experience in expanding networks through sales acumen and industry expertise.
Overview
25
25
years of professional experience
Work History
Medical Representative
Simpatico East
El Paso
04.2022 - 10.2024
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.skil
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided technical support to customers regarding product use and application.
- Worked effectively in team environments to make the workplace more productive.
- Skills in Microsoft scheduling appointments input of medicine and referrals took calls from Dr.s office and pharmacies and put all input on computer
Customer Service Representative Manager
Walmart
El Paso
04.2002 - 06.2004
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Trained staff to provide excellent customer service to challenging customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Skills on Microsoft
Customer Service Representative
McDonald's
El Paso
10.1999 - 02.2001
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Riverside High School Diploma
El Paso06-1998
Skills
- Sales presentations
- Product knowledge
- Technical support
- Customer relationship management
- Microsoft
- Customer service in taking calls scheduling appointments making work schedules and resolving any customer concerns
Languages
English
Professional
Spanish
Professional
Timeline
Medical Representative
Simpatico East
04.2022 - 10.2024
Customer Service Representative Manager
Walmart
04.2002 - 06.2004
Customer Service Representative
McDonald's
10.1999 - 02.2001
High School Diploma -
Riverside High School Diploma