Angelica Irizarry
Perth Amboy,NJ
Summary
Proven leader with extensive experience in retail management at Walmart, adept in store operations and fashion trend analysis. Excelled in enhancing customer satisfaction and fostering team collaboration. Demonstrated ability in problem-solving and creative thinking, driving employee engagement and brand awareness.
Overview
6
6
years of professional experience
Work History
Apparel Team Lead
Walmart
02.2021 - Current
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
- Opened and closed store under specific direction of store manager.
Manager
McDonald's
02.2018 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor of Business Administration - Business Administration
SNHU
Manchester, NH2027
Skills
- Store operations
- Brand Awareness
- Fashion Trend Analysis
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Team Leadership
- Creative Thinking
Languages
English
Full Professional
Timeline
Apparel Team Lead
Walmart
02.2021 - Current
Manager
McDonald's
02.2018 - 01.2021
Bachelor of Business Administration - Business Administration
SNHU