Summary

Overview

Work History

Education

Skills

Timeline

ANGELICA JENKINS

Kutztown,PA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

years of professional experience

Work History

Logistics Coordinator

Blue Eagle Logistics

01.2024 - Current

Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Analyzed data to identify cost savings opportunities in the logistics process.
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Monitored compliance with safety regulations and quality standards during transport operations.
Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Managed paperwork and necessary information required for client shipments.
Relayed information between drivers and recipients regarding ETA and potential delays.
Analyzed client orders and available personnel to plan and execute within client needs and expectations.
Compiled quotes for customers based on their needs and requested delivery dates.
Determined project scope, boundaries, time frame and possible contingencies to produce accurate estimates.
Coordinated and monitored the daily workflow of quote requests.
Reviewed customer requirements, specifications, and drawings to ensure accuracy in quotes.

Shipping Clerk

Keurig Dr. Pepper

01.2021 - 01.2024

Received incoming shipments, verifying quantity and quality of items against purchase orders.
Maintained accurate records of all goods received and distributed in the warehouse.
Prepared invoices for customers, ensuring accuracy prior to shipment.
Processed outbound shipments, including packing and labeling products for delivery.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Maintained inventory of shipping materials and supplies.
Reviewed customer orders for accuracy prior to shipping goods out of the facility.
Inspected outgoing packages for damage before sealing them up for shipment.

Client Coordinator

NRI

01.2021 - 01.2021

Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
Managed client accounts, including billing, payments and scheduling of services.
Developed strong relationships with clients through regular contact and follow-up communication.
Assisted with the preparation of presentations, reports and other documents related to client services.
Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
Monitored incoming emails from clients and responded accordingly within 24 hours.

CSR I

Kane Logistics

01.2019 - 01.2021

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Developed strong relationships with customers by providing personalized assistance and support.
Tracked orders from start to finish to ensure timely delivery of goods or services.

Ambassador, Problem Solver

01.2014 - 01.2018

Developed innovative strategies for resolving customer complaints and difficult situations.
Created detailed reports outlining problem solving techniques used in specific cases.
Analyzed customer feedback surveys to assess satisfaction levels with problem resolution services.
Made decisions and resolved issues using critical thinking and analytical skills.
Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Mentored junior team members and managed employee relationships.
Identified and analyzed complex problems to develop effective solutions.