Angelica Jones
Houston
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
2005
2005
years of post-secondary education
Work History
Membership Team Lead
Sam's Club
Shenandoah
05.2022 - Current
- Led team to ensure optimal store operations and customer satisfaction.
- Trained and mentored new associates on store policies and procedures.
- Coordinated inventory management to maintain stock levels and organization.
Digital Team Lead
Walmart Neighborhood Market
Spring
01.2020 - 05.2022
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management to maintain optimal stock levels.
- 10-15 associates
Front End Customer Service Manager
Walmart Neighborhood Market
Spring
12.2017 - 01.2020
- Supervised front end operations ensuring excellent customer experiences.
- Trained staff on customer service best practices and operational procedures.
- Managed scheduling to optimize front end staffing and service efficiency.
- Fuel station and maintenance departments as well.
- 25 associates casting over 3 departments.
Overnight Assistant Support Manager
Walmart Neighborhood Market
Spring
12.2015 - 12.2017
- Supervised daily operations to ensure efficient customer service at local market.
- Trained team members in product knowledge and customer engagement techniques.
- Implemented inventory management strategies to maintain optimal stock levels.
Education
Conroe High School
Conroe, TXSkills
- Team building
- Employee training
- Customer service
- Inventory management
Timeline
Membership Team Lead
Sam's Club
05.2022 - Current
Digital Team Lead
Walmart Neighborhood Market
01.2020 - 05.2022
Front End Customer Service Manager
Walmart Neighborhood Market
12.2017 - 01.2020
Overnight Assistant Support Manager
Walmart Neighborhood Market
12.2015 - 12.2017
Conroe High School