Kieon Coleman
Ankeny
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in team coordination and customer service. Adept at multitasking and operational efficiency, I have successfully mentored staff and implemented feedback systems, enhancing performance and engagement. Skilled in cash handling and fostering collaboration, I drive results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Membership Team Lead
Sam's Club
Ankeny
02.2026 - Current
- Coordinated daily operations to enhance workflow and ensure timely task completion.
- Mentored junior staff on best practices, improving team adherence to procedures.
- Monitored team performance and delivered regular constructive feedback to support development.
Crew Member
McDonald's
Ankeny
04.2025 - 02.2026
- Provided exceptional customer service during high-volume shifts, ensuring satisfaction and repeat business.
- Trained new crew members on operational procedures and customer service best practices, enhancing team readiness and service quality.
- Maintained cleanliness and organization in dining and food preparation areas, supporting efficient operations and customer satisfaction.
- Prepared food items accurately and efficiently, following company recipes and quality standards.
- Operated kitchen equipment safely, adhering to health and safety guidelines at all times.
- Managed cash register operations, processed transactions swiftly and accurately, ensuring smooth customer transactions.
Aircraft Machinist
Collin's Aerospace
10.2024 - 02.2025
- Operated CNC machines to produce precision components for aerospace applications.
- Interpreted technical drawings and specifications to ensure accurate machining processes.
- Monitored quality control standards throughout manufacturing processes, ensuring compliance and maintaining product integrity.
- Collaborated with team members to identify and resolve production issues, leading to smoother operations.
- Performed routine maintenance on machinery, ensuring optimal performance and reducing downtime.
Crew Member
Culver's
07.2024 - 10.2024
- Provided assistance to customers at front counter and drive-thru during peak hours, ensuring efficient service.
- Processed customer orders, prepared meals, and handled payments accurately.
- Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
- Contributed to team meetings focused on performance improvements and service delivery strategies.
Crew Member
McDonald's
01.2024 - 07.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management team, accepting guidance to improve performance.
- Coordinated with team members, efficiently processing customer orders.
- Worked well with the management teammates and accepted coaching from management team.
Senior Residential Advisor
Human Learning Systems
04.2022 - 01.2024
- Mentored junior advisors, facilitating professional growth and strengthening team collaboration.
- Collaborated with multidisciplinary teams to address complex resident issues, enhancing service delivery outcomes.
- Advocated for resident rights and welfare, strengthening community relationships and support networks.
- Streamlined communication strategies between staff and residents, enhancing information flow and responsiveness.
- Facilitated workshops on personal development, promoting engagement and skill-building among residents.
- Collaborated with multidisciplinary teams to resolve complex resident issues, improving service delivery outcomes.
- Implemented feedback systems to assess program effectiveness, leading to continuous improvement initiatives.
- Analyzed resident assessments to identify trends and inform strategic planning for future programs.
- Developed comprehensive move-in/move-out procedures, streamlining the process for both tenants and staff members alike.
Education
High School Diploma -
James Madison High
Norcross, GASkills
- Customer service
- Customer engagement
- Team coordination
- Team collaboration
- Operational efficiency
- Performance tracking
- Time management
- Multitasking skills
- Feedback integration
- Conflict management
- Cash handling
- Cleaning
Timeline
Membership Team Lead
Sam's Club
02.2026 - Current
Crew Member
McDonald's
04.2025 - 02.2026
Aircraft Machinist
Collin's Aerospace
10.2024 - 02.2025
Crew Member
Culver's
07.2024 - 10.2024
Crew Member
McDonald's
01.2024 - 07.2024
Senior Residential Advisor
Human Learning Systems
04.2022 - 01.2024
High School Diploma -
James Madison High