angelica j vasquez
Middletown,OH
Summary
Possesses strong interpersonal skills and effectively incorporates feedback for continuous improvement. Reliable team player and independent contributor, adept at managing multiple tasks in high-pressure situations. Proven organizational skills enhance productivity and efficiency.
Overview
10
10
years of professional experience
Work History
Advisor 2 Customer Service
Concentrix
Oh Work From Home
09.2024 - Current
- Developed impactful strategies to elevate client engagement and satisfaction levels.
- Refined communication processes between departments to drive efficiency improvements.
- Facilitated appointment scheduling for members, enhancing service delivery.
- Handled claims procedures in both health care and health insurance sectors.
Youth Care Worker 3
Kids peace/kids haven
Bethlehem, PA
01.2018 - 07.2024
- Transported children to approved sponsors, ensuring safety and compliance. Conducted intakes and discharges to facilitate smooth transitions. Documented incidents and maintained daily communication logs and trackers. Assisted during medical emergencies, providing necessary support. Counseled children experiencing distress or sleep difficulties. Implemented de-escalation techniques to manage challenging behaviors.
Service Worker
Universal Loews Sapphire Falls Resort/ The Dutch Oven
Orlando, FL
01.2017 - 01.2018
- Provided exceptional customer service while efficiently managing cashier duties. Prepared and served hot food and ice cream, ensuring quality standards. Stocked supplies to maintain optimal inventory levels and service efficiency. Executed multiple tasks simultaneously in a fast-paced environment. Crafted barista drinks, adhering to recipes and presentation guidelines.
Guest Service Representative
SeaWorld’s Discovery Cove
Orlando, FL
01.2016 - 01.2017
- Provided exceptional customer service in guest services and cashier roles.
- Executed sales strategies to enhance product visibility and increase revenue.
- Managed stocking operations to ensure optimal inventory levels.
- Captured high-quality photographs and videos for promotional purposes.
- Supported production activities to maintain workflow efficiency.
- Assisted guests with inquiries, resolving issues promptly and effectively.
- Maintained organized workspace to facilitate smooth operations during peak seasons.
Education
No Degree - Mass Communication
North Hampton Community College
Bethlehem, PAHigh School Diploma -
William r. Boone High school
Orlando, FL01.2014
Skills
- CPR certification
- Customer service
- Computer proficiency
- Mandated reporting
- Sales expertise
- Cash handling
- Food preparation
- Photography and videography
- Adobe Photoshop
- Mental health certification
- Microsoft Word
- Call center operations
- Critical thinking
- De-escalation techniques
- Health insurance knowledge
- Technical support skills
- Effective communication
- Computer proficiency
Accomplishments
Continuously meets metrics, positive feedbacks from manager and operations manager, incentive bonuses for working and meeting metrics/ deadlines. Contributed changes in order to retain employees for kidspeace/kidshaven, worked with team members to come up with a plan that worked best for the company’s ms for them to address and fix communication issues between shifts as well as work life balance.
Timeline
Advisor 2 Customer Service
Concentrix
09.2024 - Current
Youth Care Worker 3
Kids peace/kids haven
01.2018 - 07.2024
Service Worker
Universal Loews Sapphire Falls Resort/ The Dutch Oven
01.2017 - 01.2018
Guest Service Representative
SeaWorld’s Discovery Cove
01.2016 - 01.2017
No Degree - Mass Communication
North Hampton Community College
High School Diploma -
William r. Boone High school