Angelica Kirkland
Robertsdale
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant 3rd Shift Supervisor
Waffle House
2017.01 - Current
- Supervised 3rd shift operations ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Implemented quality assurance measures to maintain food safety compliance and enhance customer satisfaction.
- Resolved conflicts promptly and professionally, maintaining a positive atmosphere in the workplace.
Personal Shopper
Walmart
2022.01 - 2025.10
- Utilize e-commerce platforms to manage orders and track inventory efficiently.
- Collaborate with vendors to ensure product availability and quality standards.
- Analyze customer feedback to enhance service offerings and improve satisfaction rates.
- Train new team members on best practices for online shopping interactions and customer engagement.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Server/ Line Cook
Cracker Barrel Country Store
2018.08 - 2021.12
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Implemented best practices for cleanliness and safety in dining areas during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Prepared high-quality dishes in accordance with recipes and presentation standards.
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Monitored food quality and freshness, adjusting practices to minimize waste.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
Trade - HVAC-R
Fortis College
Foley, AL2017-05
High School Diploma -
Baldwin County High
Bay Minette, AL2015-05
Skills
- Employee training
- Problem-solving
- Strong verbal and written communication
- Cash handling
- Flexible schedule
- Role modeling
- Professional appearance
- Industry expertise
- Positive attitude
Certification
EPA Universal Certified
Timeline
Personal Shopper
Walmart
2022.01 - 2025.10
Server/ Line Cook
Cracker Barrel Country Store
2018.08 - 2021.12
Assistant 3rd Shift Supervisor
Waffle House
2017.01 - Current
Trade - HVAC-R
Fortis College
High School Diploma -
Baldwin County High