Angelica Lainez

Work History

Pinellas County Sherriff's Office

12.2022 - Current

Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Remained objective in handling each case, especially when children and families were in high-stress situations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Documented all relevant information by filling out forms and completing case reports.
Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Completed home welfare checks to align with state and program guidelines.
Carried out day-day-day duties accurately and efficiently.

Johns Hopkins All Children's Hospital

06.2022 - 08.2022

Greet and check in patients, and collect personal, medical, and insurance information.
Schedule, reschedule, and verify patient appointments
Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
Use EPIC software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Transcribed physician reports from dictation using EPIC.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Miami Cancer Institute

03.2021 - 05.2022

Interviewing incoming 100+ patients per day prior to admission to gather demographic, insurance and emergency information
Ensuring completion of paperwork, sign-in and security procedures
Explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms
Additional duties may include collecting copayments, answering phones, assisting family members, and conducting research for prior medical records and account folders

Alorica

07.2020 - 10.2020

Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Connects with consumers and delivers an exceptional e-commerce experience during the interaction.
Handles various incoming sales-focused phone calls and assists the consumer in comparing and buying the best product
Resolves customer questions, complaints and inquiries in a professional, helpful manner
Promotes and sells client products and services by emphasizing product features aligned to the consumer's needs

Jim Diaz State Farm Agency

10.2019 - 06.2020

Respond to inquiries regarding insurance availability, coverage eligibility, policy changes, transfers, claim submissions, and billing clarification.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day

Drybar

06.2019 - 09.2019

Greet clients with a warm and friendly welcome
Check clients in and out through Booker
Maintain highest degree of ethics when handling client payments and stylist tips/commissions
Troubleshoot any Booker issues and make changes to Client Profiles when needed
Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion

Sephora USA Inc.

03.2017 - 12.2018

Assisted clients in determining their needs for skincare products, touchups, and makeovers.
Participated in store operation activities such as inventory control, loss prevention programs to reduce shortage and to meet compliance with the sampling policies and procedures in place
Maintained store cleanliness standards, and helped in other areas of the store such as the cash wrap and train new cashiers as they came on board.
Our goal was to demonstrate our Sephora values of passion for client service, innovation, expertise, respect for all, and teamwork.