Angelica L. Grandison 36791
Pensacola
Summary
Proficient in working with large and small staffs and building a strong team environment. Proven ability to work under pressure and meet deadlines, regardless of work hours. Reliable team player, eager to build on skills and make lasting contributions to building and maintaining a stronger team and organization. Complex Problem solver Completes tasks ahead of schedule and the go to person on team chat Loan professional demonstrating a high level of ownership and initiative. Ability to lead and develop individuals with performance goals Experience in delivering presentation in person.
Overview
14
14
years of professional experience
Work History
Member Services Representative IV: Consumer Loan Services, Titles and Pal Val
Navy Federal Credit Union
05.2011 - Current
- Thorough knowledge of accounting, debits and credit, transaction research and member service
- Multitask oriented, capable of utilizing multiple software applications while navigating different applications
- Communicate clearly with members, Take Ownership of every call (One Call Resolution), Make it easy to do business with NFCU, knowledgeable about all NFCU products
- Protects member and credit union accounts by fully identifying the callers
- Knowledge on labor relations local policies and procedures to management and staff officials
- Informs members on complete and accurate data
- Received numerous member compliments
- Trained on all Navy Federal loan products and applications
- I have been able to resolve ongoing issues with member’s account.
- Ability to deescalate irate members
- Assist supervisor with side by side with peers to help motivate them.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05-2007
Skills
- Problem-solving strategist
- Effective team collaborator
- Experienced with Microsoft Word
- Customer-focused approach
- Data accuracy methods
Timeline
Member Services Representative IV: Consumer Loan Services, Titles and Pal Val
Navy Federal Credit Union
05.2011 - Current
High School Diploma -
Pensacola High School
Similar Profiles
Zaharenia Jackie ManosZaharenia Jackie Manos
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Stephen ChristianStephen Christian
MSR III | MLO | MENTOR at Navy Federal Credit UnionMSR III | MLO | MENTOR at Navy Federal Credit Union
Madyson HawkinsMadyson Hawkins
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Reginald FowlerReginald Fowler
Lead Floor Manager at Cox CommunicationsLead Floor Manager at Cox Communications
Desiree KennedyDesiree Kennedy
Private Home Caregiver at Sherry DillardPrivate Home Caregiver at Sherry Dillard