Angelica Lima
Wichita,Ks
Summary
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional, dependable, reliable and able to perform duties with minimal supervision. Customer service Communications teamwork Computer proficiency skills Attention to detail Creativity.
Overview
18
18
years of professional experience
Work History
Cashier
Bath And Body Works, Limited Brands
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cleaner/Janitor
Self-employeed
03.2023 - 07.2023
- Cleaning floors, wiping down glass entryways, and collecting trash, clean bathrooms, these were among the daily checklists I completed throughout the facilities.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Nail Technician
Self-employeed
09.2015 - 04.2023
- Book appointments, restock product, collect payments, provide acrylic nail service, and provide customer service.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
Costumer Service Representative
Cox Communications
07.2015 - 07.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with making payments
Medical Receptionist/Medical Assistant
Wichita Care Clinic
08.2014 - 06.2015
- Answer incoming calls, schedule appointments, room patients, take the patients vitals, clean the rooms, sanitize equipment used by doctor, verify insurance and approve procedures, make new charts, make sure office was clean
Customer Service Representative
Convergys
06.2013 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Rep
Protection One
04.2012 - 09.2012
- Answer inbound and make outbound calls, take payments, sale new service, and upgrade current services, Answer in bound and out bound calls, took payments, and assist customers with their alarm systems
Photographer
Newborn, Ascension Via Christi St. Joseph
11.2011 - 03.2012
- Take photographs of new born infants and family, sale photo packages, and collect payments from customer.
Customer Service Representative
T-Mobile
01.2009 - 08.2011
- Answer in bound calls and make out bound, collect payments, and sales agent upsell customer to other devices.
cashier
Body Central
11.2008 - 01.2009
- Making sure the store is in order, cleaning, counting down the register when closing, help customers if they need some assistances with finding an outfit or accessories for their outfits, a lot of customer service.
Receptionist /medical assistant
Zepick Cardiology
10.2006 - 01.2009
- Rooming patients, scheduling appointments, drawing blood, give flu shots, schedule hospital procedures, hospital charges, lab charges, call in refills, coding, remove i.v's, perform ekg's, hook patients up to 24 hr heart monitors, collect urine samples, get blood pressures, medication, and pulse from pts.
Medical Assistant
Kansas Joint and Spine
03.2006 - 10.2006
- Rooming patients, scheduled appointments and hospital procedures, schedule epidural injections, assistant RN while giving bursa injections, and medical refills.
Education
Nail Technician - Nail Technician
Crave Beauty Academy
Wichita, KS05.2016
Medical Office Assistant - Medical
Vatterott College
Wichita, KS07.2006
High School Diploma -
Wichita Southeast High School
Wichita, KS05.2004
Skills
- Product Knowledge
- Money Handling
- Understanding Customer Needs
- Customer Service
- Order taking
- Payment collection
- Written and verbal communication
Timeline
Cashier
Bath And Body Works, Limited Brands
07.2023 - Current
Cleaner/Janitor
Self-employeed
03.2023 - 07.2023
Nail Technician
Self-employeed
09.2015 - 04.2023
Costumer Service Representative
Cox Communications
07.2015 - 07.2016
Medical Receptionist/Medical Assistant
Wichita Care Clinic
08.2014 - 06.2015
Customer Service Representative
Convergys
06.2013 - 07.2014
Customer Service Rep
Protection One
04.2012 - 09.2012
Photographer
Newborn, Ascension Via Christi St. Joseph
11.2011 - 03.2012
Customer Service Representative
T-Mobile
01.2009 - 08.2011
cashier
Body Central
11.2008 - 01.2009
Receptionist /medical assistant
Zepick Cardiology
10.2006 - 01.2009
Medical Assistant
Kansas Joint and Spine
03.2006 - 10.2006
Nail Technician - Nail Technician
Crave Beauty Academy
Medical Office Assistant - Medical
Vatterott College
High School Diploma -
Wichita Southeast High School