Angelica Lopez
Sacramento,CA
Summary
I’m a passionate team leader who has successfully led a team in several different work environments each with their own goals and objectives. Have learned and crafted a style of leadership that focuses on positivity and motivation. Looking forward to continue my skills and experience to further my career.
Overview
7
7
years of professional experience
Work History
Customer Experience Team Lead
Nordstrom Rack
Sacramento, CA
09.2024 - Current
- Led customer experience initiatives, enhancing service quality and team performance.
- Analyzed customer feedback to identify areas for process improvement and increased satisfaction.
- Mentored team members on best practices in customer service, fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment that encouraged open communication and personal growth opportunities.
Shift Leader
Q
Sacramento, CA
01.2023 - 04.2024
- Conducted research and gathered relevant information to support decision-making initiatives.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Played an integral role in launching successful projects by coordinating tasks among team members.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Improved project delivery times with implementation of streamlined communication strategy.
Crew Member
Panda Express
Sacramento, CA
09.2020 - 01.2023
- Trained new staff on operational processes, enhancing overall team knowledge and productivity.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Associate
Cricket Wireless
Sacramento, CA
04.2020 - 09.2020
- Oversaw daily operations management to drive optimal store performance.
- Evaluated sales data to uncover trends and propose enhancements for product offerings.
- Improved communication channels within the team, fostering a collaborative work environment.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Shift Leader
Little Caesars Pizza
Sacramento, CA
01.2019 - 04.2020
- Supervised daily operations ensuring quality service and product consistency.
- Coordinated shift schedules to optimize team performance and coverage.
- Trained staff on food safety standards and customer service protocols.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Pleasant Grove High School
9531 Bond Rd , Elk Grove , CA , 95624Skills
- Bilingual
- Team leading
- Creative
- Relationship building
- Problem-solving
- Multitasking
- Reporting and documentation
Timeline
Customer Experience Team Lead
Nordstrom Rack
09.2024 - Current
Shift Leader
Q
01.2023 - 04.2024
Crew Member
Panda Express
09.2020 - 01.2023
Associate
Cricket Wireless
04.2020 - 09.2020
Shift Leader
Little Caesars Pizza
01.2019 - 04.2020
High School Diploma -
Pleasant Grove High School