MARIA MARTINEZ

Customer Experience Team Lead with three years of proving experience managing in a fast paced environment.

• Managed a team of customer service representatives, providing guidance and support to help them reach their full potential.
• Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
• Developed and maintained positive relationships with key customers to ensure long-term loyalty.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

• Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Generated invoices and shipping labels to properly bill and ship customer orders.
• Managed inventory to ensure product availability.

• Reduced order entry errors by consistently cross-referencing product codes and verifying customer information.
• Provided exceptional customer service by addressing inquiries, resolving concerns, and offering assistance throughout the ordering process.
• Generated invoices and shipping labels to properly bill and ship customer orders.

• Enhanced customer satisfaction with accurate and timely order processing.
• Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
• Communicated with customers to address order inquiries, changes and cancellations.