Summary
Overview
Work History
Education
Skills
Languages
Credentials and licenses
Timeline
Generic

Elize Deras

Brooklyn,NY

Summary

Experienced with leading customer service teams to improve satisfaction and efficiency. Utilizes problem-solving and communication skills to address customer needs effectively. Track record of fostering collaborative team environment and achieving high service standards.

Overview

8
8
years of professional experience

Work History

Customer Experience Team Lead

Macy's
08.2019 - Current
  • Acknowledged customers in a friendly and helpful manner within 30 seconds of their entry into the area
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Demonstrated knowledge of store products and services to build sales
  • Greeted customers, rang up purchases, and answered questions about merchandise, and services
  • Resolved complex customer issues by collaborating with other departments and finding creative solutions.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Front Desk Receptionist

The Waterford On The Bay Senior Living
04.2017 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Understanding issues that arise in the units and demonstrate ability to relay that information to appropriate in-house professionals
  • Maintaining the confidentiality of resident's personal care information.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Oversee the distributing of daily mail, packages, and deliveries

Education

Associate of Science - Massage Therapy

Queensborough Community College
Queens, NY
05-2026

Bachelor of Science - Corporate Communications

College of Staten Island of The City University of New York
Staten Island, NY
01.2021

Skills

  • Customer relations
  • Team Management
  • Data entry proficiency
  • Attention to Detail
  • Hospitality & Compassion
  • Problem Solving

Languages

Haitian Creole
Full Professional

Credentials and licenses

Association Basic Life Support (CPR & AED)

Timeline

Customer Experience Team Lead

Macy's
08.2019 - Current

Front Desk Receptionist

The Waterford On The Bay Senior Living
04.2017 - 06.2020

Associate of Science - Massage Therapy

Queensborough Community College

Bachelor of Science - Corporate Communications

College of Staten Island of The City University of New York

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