Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Brandt

Springtown

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Experience Team Lead

Brookshire's Grocery Company
05.2024 - 07.2025
  • Championed the adoption of new customer service technologies to improve efficiency and stay ahead in an ever-evolving industry landscape.
  • Managed a team of customer service representatives, providing guidance and support to help them reach their full potential.
  • Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Real Estate Agent

JPar Realty
02.2017 - 05.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Owner

Brandt's Schoolhouse Market
01.2015 - 01.2017
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Western Hills High
Fort Worth, TX

Skills

  • Team management
  • Coaching and mentoring
  • CRM software
  • Microsoft office
  • Record keeping
  • Customer relations

Timeline

Customer Experience Team Lead

Brookshire's Grocery Company
05.2024 - 07.2025

Real Estate Agent

JPar Realty
02.2017 - 05.2024

Owner

Brandt's Schoolhouse Market
01.2015 - 01.2017

Western Hills High

Similar Profiles

CREATE PROFILE