Briah Vaughn
Lancaster,TX
Summary
Developed key skills in leadership, team coordination, and customer satisfaction in fast-paced environment. Skilled in resolving conflicts and implementing strategies to improve customer experiences. Seeking to transition into new field, leveraging these abilities to drive success and innovation.
Overview
2
2
years of professional experience
Work History
Customer Experience Team Lead
Victoria Secret PINK
Frisco, TX
08.2024 - 02.2025
- Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
- Collaborated with marketing to develop promotional materials that improved brand perception among customers.
- Assisted in the development of departmental budget plans by analyzing staffing needs and forecasting resource requirements.
- Reduced employee turnover by fostering a positive work environment that encouraged open communication and personal growth opportunities.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Operations Manager
Hollister
Frisco, TX
06.2023 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Strengthened client relations through clear communication and prompt resolution of disputes.
Customer Experience Manager
Athleta- Gap
Frisco, TX
10.2022 - 06.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Strengthened client relations through clear communication and prompt resolution of disputes.
Education
High School Diploma -
Martin High School
Arlington, TX05.2019
Skills
- Team management
- Coaching and mentoring
- Feedback delivery
- Client advocacy
- Request management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Active listening
- Effective communication
- Verbal and written communication
Timeline
Customer Experience Team Lead
Victoria Secret PINK
08.2024 - 02.2025
Operations Manager
Hollister
06.2023 - 08.2024
Customer Experience Manager
Athleta- Gap
10.2022 - 06.2023
High School Diploma -
Martin High School