Angelica Lotino
Summary
Adept at enhancing customer experiences and fostering brand loyalty, I leveraged my expertise in customer service and multitasking at Dunkin Donuts & Baskin Robbins to train new team members and maintain high cleanliness standards. My proactive approach and ability to thrive in high-stress situations have consistently improved team efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Dunkin' Crew Member
Dunkin Donuts & Baskin Robbins
02.2023 - Current
- Became familiar with products to answer questions and make suggestions.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
Sales Associate
Beauty4U
11.2019 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
St. Charles High School
Waldorf, MD06-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Customer engagement
Timeline
Dunkin' Crew Member
Dunkin Donuts & Baskin Robbins
02.2023 - Current
Sales Associate
Beauty4U
11.2019 - 03.2022
High School Diploma -
St. Charles High School