Angelica Luna
Hendersonville,NC
Summary
Efficient individual with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Successful in high-volume dining environments and easily adaptable to new or slower pace environments. Skilled at resolving customer concerns and ensuring a seamless work experience for customers and co workers.
Overview
6
6
years of professional experience
Work History
Server and Barista
Arabella Breakfast and Brunch
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cleaned counters, machines, utensils, and seating areas daily.
Server and Manager
Shine
01.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Accomplished multiple tasks within established timeframes.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed and motivated employees to be productive and engaged in work.
Education
No Degree - Digital Marketing
Blue Ridge Community College
Hendersonville, NC12-2026
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Team player
- Bilingual
- Friendly and outgoing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Pilates
- Mindfulness Practices
- Reading
- Learning new cooking techniques and expanding my culinary skills
- Drawing and Painting
- Food Photography
Timeline
Server and Barista
Arabella Breakfast and Brunch
03.2020 - Current
Server and Manager
Shine
01.2019 - 06.2020
No Degree - Digital Marketing
Blue Ridge Community College
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