Angelica Mabone
Bartlett,TN
Summary
Meticulous problem solver and creative thinker (with certifications in many different fields that pertain to the digital market. Experience with teamwork and customer care will help when navigating talking points to customers or potential business partners. Interested in achieving a career (specific) that will allow the prospect to excel in the digital world as well as feature previous work skill and leadership capabilities. Methodical lab assistant well-versed in preparing specimens and samples and interpreting results from findings. Thorough and detailed individual with several years of hands-on experience working in scientific and medical laboratory settings. Well-versed in medical terminology and coding and compliance procedures. Insightful professional in the scientific research and analysis sector, known for high productivity and efficiency in task completion. Possess specialized skills in data interpretation, laboratory management, and statistical analysis. Excel in teamwork, problem-solving, and adaptability, ensuring seamless collaboration and innovative solutions to complex challenges. Detail-oriented Laboratory Assistant brings extensive record of success in systematically supporting laboratory operations. Collaborative team player proficient in laboratory policies and procedures. Committed to completing work with well-coordinated, systematic approach.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Allen and Associates
Memphis, TN
10.2023 - Current
- Achieved repeat business and referrals through personalized services.
- Scheduled meetings with prospective clients to discuss available products and services.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Pack/Trainer
Amazon
09.2021 - Current
- Product inventory: I scan product and pack them into boxes
- Leadership/ management: I train the newly hired
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Training Participant
Generation Digital Marketing Analyst Program
02.2022 - 04.2022
- Participating in a 10-week Digital Marketing Analyst program, spending over 300 hours learning to create quality content, analyze and interpret data for campaign outcomes and build skills needed to be successful in the digital marketing environment
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies to take advantage of new opportunities.
- Prepared reports summarizing project progress and results for management review.
- Assessed company operations for compliance with safety standards.
Material Handler
FedEx Express
04.2020 - 08.2020
- Teamwork: My team was tasked with loading and offloading planes
- Driving: Was responsible for driving tug to pull loads
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Supported other warehouse personnel in completing tasks efficiently.
- Ensured compliance with safety regulations while operating material handling equipment.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
Customer Service Advocate
Connexion Point
08.2018 - 05.2019
- Data management: Excel was used to keep track of all appointments
- Customer service: Oversaw helping members navigate their insurance plans
- Resolved customer complaints via phone, email, mail, or social media.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Strengthened customer retention by offering discount options.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Appointment setter
Allen and Associates
04.2018 - 08.2018
- Data management: Excel was used to keep track of all appointments
- Customer service: Confirmed all the appointments the insurance agents and customers
- Collaboration/ team player: Worked with team of 3 schedulers daily to manage 6 insurance agents’ calendars
- Established strong working relationships with other departments within the organization.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered customer inquiries regarding appointment setting procedures.
Education
High School -
Cordova High School
Memphis, TN05.2016
Skills
- Customer analysis and segmentation
- Content creation strategy
- Licensed insurance agent
- Client retention
- Client assessment
- Professionalism and ethics
- Marketing management
- Client relations
- Customer service
- Upselling
- Marketing strategies
- Vision and dental insurance
- Insurance sales strategy
- Proficient in Microsoft office
- Meta Certified Digital Marketing Associate
Websites
Timeline
Insurance Agent
Allen and Associates
10.2023 - Current
Training Participant
Generation Digital Marketing Analyst Program
02.2022 - 04.2022
Pack/Trainer
Amazon
09.2021 - Current
Material Handler
FedEx Express
04.2020 - 08.2020
Customer Service Advocate
Connexion Point
08.2018 - 05.2019
Appointment setter
Allen and Associates
04.2018 - 08.2018
High School -
Cordova High School
Similar Profiles
Annabella CelanoAnnabella Celano
Medical Assistant, Front Desk at Allen Medical AssociatesMedical Assistant, Front Desk at Allen Medical Associates
Kent JonesKent Jones
Managing Shareholder at Jones & Associates PCManaging Shareholder at Jones & Associates PC
Fraser AllenFraser Allen
Undergraduate engineer at Allen AssociatesUndergraduate engineer at Allen Associates