Angelica Martinez
Hackensack,NJ
Summary
Experienced Medical Secretary with background in managing medical office operations, coordinating patient appointments and supporting clinical staff. Strengths include strong command of medical terminology, knowledge of healthcare systems, and proficiency in electronic health records management. Previous roles have demonstrated ability to streamline administrative processes, improve patient communication, and contribute to efficient healthcare delivery.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Hackensack University Medical Center
Hackensack, NJ
05.2008 - Current
- Provide professional support and assistance to medical staff, greet patients, schedule and manage patients' appointments, and organize files and records.
- Answer phones, respond to emails, collect patients' fees and payments.
- Review and analyze patient insurance information, and manage insurance pre-certifications.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Performed data entry tasks related to patient information into various databases.
Staffing Coordinator
Hackensack University Medical Center
Hackensack , NJ
09.2010 - 05.2011
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Maximize the delivery of quality care, and minimize the cost of patient care services.
- Developed and maintained a pool of qualified candidates for future staffing needs.
- Coordinated and planned work shift schedules according to availability.
Unit Coordinator
Hackensack University Medical Center
Hackensack, NJ
03.2009 - 09.2010
- Performs clerical support for the unit and the Nurse Manager.
- To facilitate and maintain positive guest relations with our patients, family members, visitors, and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns.
- Monitor inventory, order supplies and equipment, and procure all items needed.
Patient Safety Attendant
Hackensack University Medical Center
Hackensack, NJ
03.2008 - 03.2009
- Prevents patients from interfering with necessary medical treatments, such as pulling out IVs, tubes, and dressings.
- Reports changes in patients' behavior and communicates to the RN.
- Reported any incidents involving slips, trips, falls, other accidents immediately upon observation.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06-2002
Skills
- Patient scheduling
- Insurance verification
- Data entry
- Medical record management
- Customer service
- Healthcare communication
- Problem solving
- Appointment coordination
- Patient scheduling proficiency
- Medical coding basics
- Patient check-in
- Insurance authorization management
- Patient service management
- Co-payment collection
- Medicare/Medicaid
Languages
English
Professional
Spanish
Professional
Timeline
Staffing Coordinator
Hackensack University Medical Center
09.2010 - 05.2011
Unit Coordinator
Hackensack University Medical Center
03.2009 - 09.2010
Medical Secretary
Hackensack University Medical Center
05.2008 - Current
Patient Safety Attendant
Hackensack University Medical Center
03.2008 - 03.2009
High School Diploma -
Hackensack High School
Similar Profiles
Mariel RodriguezMariel Rodriguez
Labor and Delivery RN at Hackensack University Medical Center Palisades Medical CenterLabor and Delivery RN at Hackensack University Medical Center Palisades Medical Center
Eileen BakerEileen Baker
Outpatient Registered Dietitian Nutritionist at Dave Winfield Nutrition Center at Hackensack University Medical CenterOutpatient Registered Dietitian Nutritionist at Dave Winfield Nutrition Center at Hackensack University Medical Center
Alexis SerringerAlexis Serringer
Post-Anesthesia Care Unit (PACU) Nurse at Hackensack University Medical CenterPost-Anesthesia Care Unit (PACU) Nurse at Hackensack University Medical Center
Nicholas ArcuriNicholas Arcuri
Registered Nurse, Intensive Care Unit at Hackensack University Medical CenterRegistered Nurse, Intensive Care Unit at Hackensack University Medical Center
Hector MatosHector Matos
Senior Logistics Manager at TangeloSenior Logistics Manager at Tangelo