VLADIMIR P. ORDONEZ
Phoenix
Summary
Driven and detail-oriented professional with a Master's in Health Informatics and extensive experience in client relationship management, data analysis, and process optimization. Recognized for delivering exceptional service in high-pressure, detail-sensitive environments. Skilled at guiding clients through complex information with clarity and professionalism. Now seeking to bring precision, trust, and passion for performance into a career with Porsche as a Certified Brand Ambassador.
Overview
8
8
years of professional experience
Work History
Senior Patient Access Analyst – Finance Department
Hackensack University Medical Center – John Theurer Cancer Center
02.2021 - Current
- Serve as primary liaison between patients, physicians, and insurance providers, ensuring seamless coordination of complex outpatient oncology authorizations and financial verifications.
- Manage high-volume client communications with empathy and precision, maintaining accuracy under strict deadlines.
- Consistently recognized for professionalism, clear communication, and meticulous attention to detail — skills directly aligned with Porsche’s luxury client experience standards.
- Support team efficiency initiatives that improved turnaround time and reduced authorization delays by 20%.
- Trusted by management for high-value and confidential cases requiring discretion and superior client service.
Multi-Unit Manager
H&R Block
01.2021 - 10.2020
- Oversaw multiple branch operations, leading teams to meet performance goals and maintain top-tier customer satisfaction ratings.
- Guided clients through complex financial and tax-related decisions with clarity and confidence, emphasizing service excellence and trust — key to long-term client relationships.
- Recruited, trained, and motivated team members to achieve revenue and quality benchmarks.
Data Analyst
Prudential Financial
04.2019 - 10.2020
- Analyzed key performance metrics and operational data to identify process improvements across financial product lines.
- Collaborated with cross-functional teams to enhance reporting accuracy and improve client service outcomes.
- Presented data insights to leadership using Excel and visualization tools to support business strategy.
Sustainability Analyst
PGIM Prudential
05.2017 - 08.2018
- Supported environmental and social responsibility data tracking and reporting for institutional portfolios.
- Partnered with internal departments to improve documentation accuracy and ensure compliance with global standards.
Education
Master of Science - Health Informatics and Data Analytics
University of Arizona Global Campus
Bachelor of Science - Business Administration
Fairleigh Dickinson University
Skills
- Client Relationship Management
- Customer Experience & Retention
- Sales Process Understanding
- Communication & Presentation
- Data-Driven Decision Making
- Bilingual: English / Spanish
- Microsoft Office & CRM Tools
Languages
Bilingual: English & Spanish
Additional Information
- Valid Driver’s License with Clean Record
- Passionate about automotive innovation, performance engineering, and brand excellence
- Dedicated to continuous learning and professional growth
Timeline
Senior Patient Access Analyst – Finance Department
Hackensack University Medical Center – John Theurer Cancer Center
02.2021 - Current
Multi-Unit Manager
H&R Block
01.2021 - 10.2020
Data Analyst
Prudential Financial
04.2019 - 10.2020
Sustainability Analyst
PGIM Prudential
05.2017 - 08.2018
Bachelor of Science - Business Administration
Fairleigh Dickinson University
Master of Science - Health Informatics and Data Analytics
University of Arizona Global Campus
Similar Profiles
Safwa KhanSafwa Khan
Clinical Research Coordinator – Phase I Division Oncology at Hackensack Meridian Health – John Theurer Cancer CenterClinical Research Coordinator – Phase I Division Oncology at Hackensack Meridian Health – John Theurer Cancer Center
Taylor HopkinsTaylor Hopkins
Clinical Research Coordinator at John Theurer Cancer CenterClinical Research Coordinator at John Theurer Cancer Center
Kaydan LawsonKaydan Lawson
Graduate Intern at John Theurer Cancer CenterGraduate Intern at John Theurer Cancer Center
ZACHARY STRATTONZACHARY STRATTON
Commander Support Staff at Air ForceCommander Support Staff at Air Force
Isac LedezmaIsac Ledezma
Civil Technician at Teracom ServicesCivil Technician at Teracom Services