Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Rice

Germantown,TN

Summary

Dynamic Patient Access Representative with a proven track record in insurance verification, patient registration, and training development. Known for exceptional problem-solving skills and a commitment to enhancing patient experiences.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Senior Patient Access Representative

Methodish Lebonheur Healthcare
Memphis , TN
12.2019 - Current
  • Facilitated patient registration and insurance verification processes for improved efficiency.
  • Managed patient inquiries and resolved issues, enhancing overall patient experience at the facility.
  • Trained new team members on protocols and systems for optimal patient access operations.
  • Communicated effectively with patients about financial responsibilities and eligibility requirements, fostering transparency and trust.
  • Utilized electronic health record systems to maintain accurate patient information, supporting streamlined access to care.
  • Developed training materials for new hire orientations focusing on topics such as customer service principles, privacy regulations, departmental policies and procedures.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Scheduled daily shift assignments for team members to ensure adequate coverage.

Billing Specialist

C.F.I Prosthetics & Orthotics
Memphis , TN
02.2015 - 01.2021
  • Processed billing information for prosthetic and orthotic services, ensuring accuracy and compliance.
  • Collaborated with clinical staff to identify and resolve discrepancies in billing records, enhancing data integrity.
  • Facilitated prior authorizations and denials submission, expediting processing timelines.
  • Generated monthly statements to inform patients of outstanding balances and payments owed.
  • Assisted in training new staff on billing procedures and best practices.

Education

High School Diploma -

Russell High School
Russell, KY
05-2001

Skills

  • Patient registration expertise
  • Insurance verification
  • Electronic health records
  • Billing procedures
  • Data entry
  • Client relationship management
  • Problem solving
  • Training development

Certification

Certified Revenue Cycle Representative (CRCR)

Timeline

Senior Patient Access Representative

Methodish Lebonheur Healthcare
12.2019 - Current

Billing Specialist

C.F.I Prosthetics & Orthotics
02.2015 - 01.2021

High School Diploma -

Russell High School

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Shelly Rice