Salesforce
Sally Herndon
Sales Manager
Work Preference
Summary
Dynamic sales leader with over 18 years of experience in sales management and performance transformation across diverse industries. Expertise in cultivating strong relationships with clients and internal teams to drive revenue growth and enhance market share. Skilled in analyzing market data, developing strategic sales initiatives, and inspiring cross-functional teams to consistently exceed sales targets. Committed to revitalizing sales operations and optimizing processes to maximize profitability and client acquisition while fostering a collaborative team environment.
Overview
22
22
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Patient Access Manager
HRRMC
01.2022 - 01.2025
- Lead and develop high-performing teams focused on enhancing patient access and engagement, contributing to measurable improvements in departmental revenue.
- Collaborate with clinical teams to create aligned sales strategies and training programs, translating technical requirements into effective solutions for sales associates.
- Analyze market trends and patient feedback to develop innovative programs that improve service delivery and client satisfaction.
Hospitality / Multifamily / Real Estate
Operations & Sales Manager
01.2011 - 01.2019
- Built and led sales enablement programs that achieved up to 25% revenue growth in six months by implementing targeted training and process improvements.
- Analyzed client data to optimize service delivery and customer engagement initiatives, enhancing overall satisfaction.
B2B Strategic Account Manager
Comcast
01.2014 - 01.2016
- Managed key enterprise accounts, driving a 15% increase in retention through strategic relationship management and tailored training programs.
- Analyzed sales data to develop actionable insights for account growth, implementing strategies that resulted in enhanced client engagement.
- Led training sessions for sales teams, focusing on best practices in objection handling and customer-centric selling.
Telesales Representative
Medical-Device Telesales
01.2013 - 01.2015
- Fostered relationships with senior clients to sell medical alert devices, consistently exceeding sales targets while maintaining compliance with regulatory standards.
- Developed and delivered training for new hires on effective sales techniques and compliance protocols, improving team performance.
Director of Sales & Channel Development
Comcast
01.2003 - 01.2009
- Directed nationwide sales operations and led the development of successful marketing and sales strategies, increasing market penetration by 25%.
- Cultivated and maintained strong relationships with vendors and hospital staff to ensure seamless product distribution and customer satisfaction.
- Streamlined communications and feedback loops between sales, marketing, and operational teams, enhancing overall efficiency and effectiveness.
Education
Bachelor of Arts -
San Francisco State University
San Francisco, CAMaster of Arts -
University College Dublin
Dublin, IrelandSkills
Sales leadership
Team leadership
Efficient appointment management
Effective problem solving
Efficient documentation management
Client relationship management
Sales strategy development
Market optimization
Coaching and mentoring
Salesforce platform expertise
Excellent communication
Versatile approach
Accomplishments
- Implemented a competency-based sales onboarding program that resulted in a 30% increase in quota attainment within six months.
- Increased operational efficiency by 20% through strategic training initiatives and market analysis.
Certification
Sales & CRM Overview (Salesforce/Pathstream) — 2025-07
Software
Microsoft Office
Google Suite
Quote
To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Swimming
Reading
Film
Travel
Timeline
Senior Patient Access Manager
HRRMC
01.2022 - 01.2025
B2B Strategic Account Manager
Comcast
01.2014 - 01.2016
Telesales Representative
Medical-Device Telesales
01.2013 - 01.2015
Hospitality / Multifamily / Real Estate
Operations & Sales Manager
01.2011 - 01.2019
Director of Sales & Channel Development
Comcast
01.2003 - 01.2009
Bachelor of Arts -
San Francisco State University
Master of Arts -
University College Dublin