- Animal Care
- Pilates
- Cooking
- Reading
Suzanne De Jesus M.S., PACS
Olathe,KS
Summary
Award-winning Senior Access and Reimbursement Manager with extensive industry experience and a proven track record of enhancing patient outcomes through effective communication and swift problem-solving abilities. Excelling in account development and relationship building. Recognized for executing quality education, agile adaptability and strong, influential leadership fostering meaningful collaboration and team culture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Patient Access Manager
Bristol Myers Squibb, Syneos Health
06.2022 - Current
- Delivering comprehensive educaton of payer landscapes and patient support resources to increase efficiency in reimbursement processes and acting as an extension of our HUB.
- Monitored payer trends and provided regulatory changes and updates and shared best practices for reimbursement accuracy and efficiency.
- Delivering actionable education for gaining access to support programs and optimizing patient outcomes.
- Cultivated trusted relationships with healthcare providers, fostering collaboration and ensuring rapid responsiveness and smooth communication
- Proactively identified access barriers and swiftly implemented resolutions and appropriate patient support.
Hematology Clinical Account Specialist
Pharmacyclics, Syneos Health
06.2021 - 06.2022
- Delivered complex clinical science through compelling presentations to increase awareness of rare blood pathologies and adoption of innovative oncology therapy.
- Cultivated long-lasting relationships with key opinion leaders in the oncology community, strengthening overall credibility.
- Increased market share through effective territory management and strategic business planning achieving awarding winning national ranking of 3rd of .97
- Collaborated with internal and external cross-functional teams to ensure seamless integration of messaging and utilization of product into clinical practice.
Territory Account Manager
Janssen Pharmaceuticals
01.2020 - 06.2021
- Delivered engaging clinical presentations for awareness and education of rare PAH disease.
- Implemented effective account management skill and strategies for increased sales growth and for the cultivation of consistent communication and strong relationships.
- Produced a 15.3% growth in rare disease PAH market working virtually in pandemic environment.
- Monitored sales performance metrics regularly to meet or exceed target objectives.
- Collaborated with cross-functional partners to ensure timely responsiveness, smooth patient access support.
Senior Territory Business Manager
Sun Pharmaceuticals
01.2019 - 01.2020
- Contributed to a significant increase in sales by delivering engaging and effective product presentations, injection education and identifying regional infusion centers
- Cultivated positive rapport with collaborating partners to establish and influence supportive team culture.
- Expanded regional market share by a significant 13% in first year by identifying new business opportunities and strategically closing buy&bill deals with key clients.
Senior Specialty Sales Specialist
Lilly Pharmaceuticals, Syneos Health
11.2015 - 01.2019
- Exceeded sales goals consistently by maintaining a robust pipeline business plan and effectively managing time-sensitive opportunities.
- Expanded market presence by identifying and targeting new opportunities within the targeted geography.
- President Club contender two consecutive years.
- Executed educational events for healthcare professionals, and disease-state organizations, fostering awareness of rare disease, therapy access and patient support.
Territory Account Executive
Benco Dental Supply Co
08.2013 - 11.2015
- Collaborated with cross-functional teams to ensure seamless delivery of products and services, leading to higher customer satisfaction levels.
- Produced exponential growth and footprint in midwest geography.
- Managed a diverse portfolio of accounts, consistently exceeding sales targets while maintaining strong profit margins.
- Consistently provided excellent customer service, addressing any concerns or issues promptly and professionally to ensure complete satisfaction.
Senior Specialty Sales Representative
Smith & Nephew Orthopedics
09.2007 - 02.2012
- Developed strong relationships with healthcare professionals, leading to increased product adoption and brand loyalty.
- Closely collaborated with internal and external stakeholders to optimize patient outcomes.
- Attained challenging quotas by implementing education and a consultative selling approach tailored to individual customer needs.
- Adhered strictly to all regulatory requirements and guidelines, ensuring the ethical promotion of specialty pharmaceutical products.
- Participated in trade shows and conferences as a company representative, promoting brand visibility while networking with healthcare specialists.
Specialty Sales Representative
Boehringer Ingelheim Pharmaceuticals
06.2003 - 09.2007
- Collaborated with cross-functional teams to develop innovative solutions, enhancing product resources and driving sales growth.
- Executed successful product launches of first-in class respiratory therapies
- President's Club award winner 2005, 2006
- Rookie of the Year award winner, 2003
Education
Master of Science - Audiology Science
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-1991
Bachelor of Science - Speech Pathology
Marywood University
Scranton, PA05-1989
Skills
- Account development and management
- Adaptability
- Collaboration
- Problem-solving skills
- Attention to detail
- Relationship building
- Emotional intelligence and integrity
- Strong scientific and business acumen
- Exceptional written and verbal communication
- HIPAA compliance
Certification
- National Prior Authorization Certified Specialist, June, 2022
Interests
Timeline
Senior Patient Access Manager
Bristol Myers Squibb, Syneos Health
06.2022 - Current
Hematology Clinical Account Specialist
Pharmacyclics, Syneos Health
06.2021 - 06.2022
Territory Account Manager
Janssen Pharmaceuticals
01.2020 - 06.2021
Senior Territory Business Manager
Sun Pharmaceuticals
01.2019 - 01.2020
Senior Specialty Sales Specialist
Lilly Pharmaceuticals, Syneos Health
11.2015 - 01.2019
Territory Account Executive
Benco Dental Supply Co
08.2013 - 11.2015
Senior Specialty Sales Representative
Smith & Nephew Orthopedics
09.2007 - 02.2012
Specialty Sales Representative
Boehringer Ingelheim Pharmaceuticals
06.2003 - 09.2007
- National Prior Authorization Certified Specialist, June, 2022
Master of Science - Audiology Science
Bloomsburg University of Pennsylvania
Bachelor of Science - Speech Pathology
Marywood University
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