Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Angelica McGowan

Chattanooga

Summary

Recently achieved a certificate of qualification as a Medical Interpreter, dedicated to expanding knowledge in medical interpretation. Strong linguistic skills and deep understanding of medical terminology enable excellence in facilitating effective communication between healthcare professionals and culturally diverse patients. Passionate about promoting inclusivity and ensuring accurate interpretation as vital elements for enhancing patient care and contributing to the success of healthcare organizations. Committed to providing exceptional language services and striving to make a positive impact on patient outcomes.

Overview

6
6
years of professional experience

Work History

Preschool Bilingual Lead Teacher

YMCA Language Immersion Early Learning Center
08.2023 - 05.2024
  • Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules and procedures.
  • Designed individualized accommodations for diverse learners, ensuring access to quality education for all students.
  • Enhanced bilingual learning by incorporating culturally relevant materials and activities into lesson plans.
  • Contributed to school-wide initiatives aimed at promoting bilingualism, cultural awareness, and global understanding.
  • Served as a mentor for new teachers, sharing best practices and providing support throughout the school year.

Religious Interpreter

Cienfuegos and East Brainerd Churches of Christ
08.2020 - 06.2023
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Supported humanitarian missions by interpreting for aid workers and local populations through the church, aiding in effective relief efforts.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Professional Singer

Female Band Collage
05.2020 - 06.2023
  • Provided excellent customer service when interacting with fans during meet-and-greets or autograph signings after performances.
  • Increased event attendance through engaging social media promotions and marketing efforts.
  • Mentored aspiring singers, sharing knowledge of vocal techniques and industry insights for their career development.
  • Successfully balanced multiple commitments simultaneously such as rehearsals, recordings sessions, promotional appearances and live shows.
  • Mastered various vocal styles to diversify performance capabilities and appeal to a wider range of venues.
  • Negotiated contracts with clients or agents to secure fair compensation for services rendered during performances or events.

Tour Guide

Cubatur Travel Agency
05.2019 - 04.2020
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.

Public Relations

Hostal Villa Lagarto
09.2018 - 05.2019
  • Bolstered company reputation, orchestrating public relations efforts that highlighted corporate achievements and social responsibility.
  • Provided expert counsel to clients on public relations best practices resulting in improved overall communication strategies.
  • Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
  • Cultivated long-term relationships with individuals in public relations field through exceptional communication and interpersonal skills.

Education

Spanish-Literature

Conrado Benitez Pedagogical University
Cienfuegos, Cuba

Tourism

School of Hospitality And Tourism
Cienfuegos, Cuba
01.2020

Bachelor’s Degree -

Eduardo Garcia Pre-University Institute
Cienfuegos, Cuba
01.2018

High School Diploma -

Juan Olaiz
Cienfuegos, Cuba
01.2015

Skills

  • Memory retention
  • Consecutive interpretation
  • Medical terminology
  • Bilingual communication
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Active listening
  • Public speaking
  • Adaptability
  • Patient confidentiality

Certification

  • Qualified Medical Interpreter- Spanish, ALTA Language Services, Inc.Breaking Boundaries in Healthcare®️2019. 40-hour Medical Interpreter Training Course.
  • ACEs.
  • Administering Medication and Child Care Settings.
  • Food Allergies, Recognizing Allergic Reactions and Meal Planning in the Child Care.
  • HSI Adult First Aid / CPR AED All Ages (2020) -(Blended)-DC.
  • Responding to Medical Emergencies.
  • Shaken Baby Syndrome.
  • TNELDS.

Languages

Spanish
English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Preschool Bilingual Lead Teacher

YMCA Language Immersion Early Learning Center
08.2023 - 05.2024

Religious Interpreter

Cienfuegos and East Brainerd Churches of Christ
08.2020 - 06.2023

Professional Singer

Female Band Collage
05.2020 - 06.2023

Tour Guide

Cubatur Travel Agency
05.2019 - 04.2020

Public Relations

Hostal Villa Lagarto
09.2018 - 05.2019

Qualified Medical Interpreter- Spanish

ALTA Language Services, Inc.

Breaking Boundaries in Healthcare®️2019

40-hour Medical Interpreter Training Course

Spanish-Literature

Conrado Benitez Pedagogical University

Tourism

School of Hospitality And Tourism

Bachelor’s Degree -

Eduardo Garcia Pre-University Institute

High School Diploma -

Juan Olaiz
Angelica McGowan