Angelica Mckinney
Oxford,USA
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Counselor
Job Corps
07.2023 - Current
- Responsible for providing counseling services in the areas of personal and social development, career development, and behavior residential students.
- All students receive individual and group counseling as well as crisis intervention.
- Organizes and carries out career technical/academic, social, and personal career development counseling sessions for assigned students.
- Assists students in pursuing opportunities for advanced training, such as technical training or college admission.
- Maintains and documents communications with parents, custodians, and admissions counselors concerning the resolution of student issues.
- Establishes meaningful working relationships with other staff members and serves as a resource to assist these individuals in addressing student needs.
- Establishes meaningful working relationships with instructors and residential advisors and functions as a liaison between students.
- On request, provides information to the Student Personnel Officer (SPO) and represents students before review panels.
- Consults with SPO regarding individual and group issues.
- Develops referrals and receives copies of all individual progress reports and disciplinary hearings from instructors.
- As directed, serves as a committee member to evaluate policies and procedures pertaining to the counseling program.
- Administers leaves and permits in CIS in accordance with DOL regulations.
- Facilitates, monitors, and administers evaluations of student progress.
- When necessary, transports students to and from transit stations and other scheduled appointments.
- Focuses on achieving performance management objectives.
- Adheres daily to the CDSS/CSS/BMS plans and procedures.
- Performs and documents UA follow-up according to PRH requirements.
- Maintains monthly CIS case notes on assigned students in the required format.
- Maintains cleanliness in all areas and adheres to safety procedures.
- Conforms to all DOL regulations, OFCCP rules, Job Corps notices and bulletins, and Center policies and procedures.
- Models, mentors, and monitors appropriate standards for career success.
- Continuous reinforcement aids in increasing students' employability.
- Participates in staff training required by PRH.
- Performs additional tasks as assigned.
Senior Residential Advisor (Supervisor)
Finch Henry Job Corps
07.2023 - Current
- Monitor and control dormitory conditions, ensuring a safe and clean environment.
- Establish and maintain an approachable rapport with students.
- Provide guidance and support to students, addressing their needs and concerns.
- Ensure students adhere to dormitory rules and regulations.
- Address student conflicts and disciplinary issues.
- Promote a positive and supportive community within the dorms.
- In February 2025, I was nominated for employee of the month.
Community Support Specialist
Neuro Community Care
05.2023 - Current
- I am a community support specialist. I help with veterans on activity planning and daily needs.
Community Support Specialist
Bridges Neuro Community Care
05.2022 - Current
- I am a community support specialist. I help with veterans on activity planning and daily needs.
- Perform interviews and observations of patients struggling with mental health issues.
- Collect data from these sessions that can be used to develop a treatment plan for the patient.
- Monitor the patient's progress under the supervision of our licensed healthcare professionals.
- Participates in assessment, goal setting, and program planning such as Individual Service plans for individuals living in the community.
- Documents and implements the plan.
- Provides input into the evaluation of the program.
- Evaluate individual’s needs and develop (with the support team) short-term plans to meet such needs with active participation of the individual, their families, and/or residential support.
- Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet the individual’s needs; provides support, guidance, and instruction to facilitate participation.
- Maintains liaison with other agencies, the individuals’ family/residential support, professionals, government personnel, and members of the community.
- Assist individuals to function more independently in their own homes and the community by establishing procedures and protocols.
- Assists individuals with daily life skills, social skills, and/or behavior management.
- Teaches and assists individuals with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care.
- Ensures the safety of the individuals.
- Recognizes, analyzes, and responds to potential emergencies such as an individual’s aggressive behavior or medical emergency to ensure no harm comes to the individual, employees, and/or the public.
- Reports concerning the program manager.
- Performs delegated tasks as directed by professionals, such as administering medication to individuals following doctor’s instruction, within established policies and individual care plans.
- Reviews and evaluates individual’s progress and adjusts programs as required.
- Provide feedback and support to individuals and/or their families.
- Accompanies and/or transports individuals to activities such as appointments, shopping, or leisure activities.
- Provide input into the agency’s continuous quality improvement process as required.
- Provides written and/or verbal reports regarding the individual’s daily activities and progress.
- Maintains reports and records such as logs and accreditation outcomes data collection reports.
- Ensures that all required documentation is complete and accurate by established policy.
- Uses sound judgment; carries out job duties in a professional manner and is guided at all times by the agency’s Code of Ethics.
- Performs other related duties as required.
Manager
A & A Care at Heart
09.2018 - Current
- Conduct monthly telephone calls with members and clients.
- Regulate patients' medication intake and out-take and conducted updates on patients' result daily.
- Operate high-volume phone system and supervised daily direct and indirect client relations in hospital.
- Oversee and manage daily administrative operations to enhance and support an efficient office environment.
- Record keeping.
- HR/payroll.
- Staff scheduling.
Manager
A & A Care
09.2018 - 04.2022
- Under the guidance and continuous oversight of a registered nurse, this role is responsible for delivering personal direct patient care.
- Provides post patient interaction reports to the Executive Director, or designated representative, regarding the patient's condition or environment.
- Offers aid in the following Activities of Daily Living (ADLs) with every patient encounter: mobility, transfers, ambulation, personal care.
- Provides necessary domestic services to support the patient's healthcare at home, with the aim of preventing or delaying the need for institutionalization.
- Produces a clinical note for every visit that must be integrated into the patient's record at least once a week.
- Engages in the in-service program through an online educational forum, ensuring the completion of a minimum of six hours of in-service every six months.
- It is required to complete at least 12 hours of in-service training each year.
- Consistently upholds rigorous patient confidentiality.
- Engages in the QAPI strategy or process to detect and report any issues to the administrator on a daily or as necessary basis.
- Delivers consistent emotional support and empathetic treatment to both the patient and their family.
- Acts as a mentor to newly hired individuals when necessary.
- Conduct monthly telephone calls with members and clients.
- Regulate patients' medication intake and out-take and conducted updates on patients' result daily.
- Operate high-volume phone system and supervised daily direct and indirect client relations in hospital.
- Oversee and manage daily administrative operations to enhance and support an efficient office environment.
- Record keeping.
- HR/payroll.
- Staff scheduling.
Caregiver
Hermitage Garden
01.2017 - 12.2018
- Presented patients received highest quality of care for patients needs in home health care settings.
- Improvised a healthcare plan for patients' dietary needs to help with daily meals intake and healthcare needs for patients.
- Managed staff daily and sustained personal relationships with managers and clients in healthcare settings.
Caregiver
Blake of Oxford
01.2016 - 12.2018
- Provided nursing assistance to 150 beds in long-term care.
- Provided residents with daily routines, duties and needs.
Caregiver
Homestead
01.2016 - 12.2017
- Developed a long-term relationship with patients through regular contact with clients family members.
- Developed relationships with healthcare professionals by communicating in a professional manner and presented new tools to help reach out daily goals.
- Met targets and goals for monthly budgets in clientele services.
Caregiver
Homestead
01.2016 - 12.2017
- Developed a long-term relationship with patients through regular contact with clients family members.
- Developed relationships with healthcare professionals by communicating in a professional manner and presented new tools to help reach out daily goals.
- Met targets and goals for monthly budgets in clientele services.
Education
Ph.D. - Health Services
Walden University
10.2025
Ph.D. - Healthcare Administration
Walden University
10.2025
Master of Health Care Administration - Health Care Administration
Purdue University Global
Chicago, IL07.2021
Bachelor of Science - Crime Scene Investigation
Kaplan University
Iowa City, IA12.2018
Associates - Criminal Justice
Northwest Community College
Senatobia, MS12.2009
Skills
- Google Docs
- Management reporting
- Child protective services
- Supervising experience
- Public speaking
- Research
- Lean
- Office management
- Payroll
- Security
- Hospice
- Slack
- Leadership
- Apple Keynote
- Wound care
- Medical terminology
- Presentation skills
- Microsoft Word
- Experience with individuals with neurodevelopmental disorders
- Branding
- Word processing
- Behavioral disorders support
- Care plans
- Documentation review
- Database management
- Information security
- Patient monitoring
- Personal assistant experience
- Office Administration
- Data collection
- Web Design
- CSS
- Social media management
- Sales
- Marketing
- Communication skills
- Patient observation
- Resident's rights
- Academic advising
- PCA
- Google Suite
- Childcare
- Adobe Creative Suite
- Medical records
- Patient assessment
- Horticulture
- Project management
- Recruiting
- Google Workspace
- Business development
- Conflict management
- Nutrition
- Customer service
- Public relations
- Negotiation
- Data analysis skills
- Filing
- Human Resources
- Memory care
- Adobe Illustrator
- Public health
- Financial planning
- Experience with individuals with cognitive disabilities
- Working with people with disabilities
- Clerical experience
- Windows
- Bookkeeping
- Office experience
- EHR systems
- Senior care
- Behavioral therapy
- Mentoring
- Typing
- Home health
- Achieving sales targets
- Statistics
- Microsoft Office
- Grief counseling
- Account management
- Report writing
- Stata
- HIPAA
- Litigation
- Schedule management
- Salesforce
- Accounting
- Operating systems
- Fundraising
- Experience with individuals with mental health conditions
- Legal Research
- Budgeting
- Crystal Reports
- Time management
- Microsoft Excel
- Apple Numbers
- Analysis skills
- Workday
- Microsoft Powerpoint
- Adobe Photoshop
- Records management
- Progress monitoring
- Self-care practices
- Professionalism and ethics
- Multicultural sensitivity
- Motivational interviewing
- Residential care
- Resident counseling
- Counseling and coaching
- HIPAA protocols
- Trauma-informed counseling
- Resident support
- Behavioral intervention plans
- Crisis counseling
- Safety standards and compliance
- Mental health disorders
- Incident reporting
- Resident supervision
- Crisis prevention intervention
- Community meetings
- Emergency response
- Emotional support
- Staff training
- Case planning
- Relationship building
- Daily living skills instruction
- Life skills development
Accomplishments
Supervised students at Finch Henry Job Corps during winter storm. Several students were left behind and this supervisor monitored all dorms and providing the essential needed for students.
Always show up to work on time and being a team player on the job.
Certification
- First Aid Certification
- CPR Certification
- AED Certification
- Heartsaver Certification
- BLS Certification
- AHA Certification
- Driver's License
Languages
English
Timeline
Residential Counselor
Job Corps
07.2023 - Current
Senior Residential Advisor (Supervisor)
Finch Henry Job Corps
07.2023 - Current
Community Support Specialist
Neuro Community Care
05.2023 - Current
Community Support Specialist
Bridges Neuro Community Care
05.2022 - Current
Manager
A & A Care at Heart
09.2018 - Current
Manager
A & A Care
09.2018 - 04.2022
Caregiver
Hermitage Garden
01.2017 - 12.2018
Caregiver
Blake of Oxford
01.2016 - 12.2018
Caregiver
Homestead
01.2016 - 12.2017
Caregiver
Homestead
01.2016 - 12.2017
Ph.D. - Healthcare Administration
Walden University
Master of Health Care Administration - Health Care Administration
Purdue University Global
Bachelor of Science - Crime Scene Investigation
Kaplan University
Associates - Criminal Justice
Northwest Community College
Ph.D. - Health Services
Walden University
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Availability: Oxford, MS - Batesville, MS - Southaven, MS
- Visa Status: Authorized to work in the US for any employer
Employer of the Month at Finch Henry Job Corps
Supervised students at Finch Henry Job Corps during winter storm. Several students were left behind and this supervisor monitored all dorms and providing the essential needed for students.
Always show up to work on time and being a team player on the job.