Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Melendez

Bronx,NY

Summary

Adept in problem-solving and Microsoft Office, I foster a collaborative environment that drives operational success and elevates the customer experience.

Experienced with managing salon schedules and client relations to ensure seamless operations and high customer satisfaction. Utilizes effective communication and organizational skills to handle daily tasks and unexpected challenges. Knowledge of industry trends and best practices to maintain competitive edge in market.

Overview

4
4
years of professional experience

Work History

Salon Coordinator

Thomas Taft Salon
New York, NY
02.2023 - 12.2024
  • Oversaw daily salon operations, including salon inventory, front desk management, and client service standards (3 locations).
  • Supervised and supported a team of stylists and assistants, fostering a collaborative and high-performing work environment
  • Managed appointment systems and optimized booking procedures to maximize productivity and client satisfaction
  • Tracked inventory, placed product orders, and ensured consistent stock levels of retail and professional supplies
  • Handled client concerns, escalations, and service recovery to bring in and maintain a loyal client base
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.

Retail Sales Associate

Evelyn Hill- Statue of Liberty
Jersey City, NJ
02.2022 - 01.2023
  • Processed high-volume transactions efficiently while assisting international visitors with admissions, merchandise, and information
  • Delivered friendly, knowledgeable customer service in a fast paced, tourism-driven environment
  • Handled cash, credit, and mobile payments with accuracy and accountability, adhering to strict security protocols
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Salon Receptionist

Drybar Holdings
New York, NY
02.2021 - 01.2022
  • Provided exceptional front-desk service across four high-traffic Drybar locations, adapting quickly to different team dynamics and clientele
  • Managed appointment bookings, waitlists, and walk-ins using Booker to optimize daily flow and stylist schedules
  • Handled check-ins, payments, and product sales while maintaining a polished and welcoming atmosphere in line with Drybar's brand standards
  • Supported opening and closing procedures, coordinated with stylists and management, and ensured consistent guest satisfactions across locations

Education

Associates Degree - Psychology

Bronx Community College
The Bronx, NY
06-2027

Skills

  • Organizational skills
  • Team management
  • Appointment scheduling
  • Telephone etiquette
  • Customer service
  • Problem solving
  • Microsoft Office proficiency
  • Commitment to quality and service

Timeline

Salon Coordinator

Thomas Taft Salon
02.2023 - 12.2024

Retail Sales Associate

Evelyn Hill- Statue of Liberty
02.2022 - 01.2023

Salon Receptionist

Drybar Holdings
02.2021 - 01.2022

Associates Degree - Psychology

Bronx Community College

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Angelica Melendez