BHARRAT SINGH

• Distributed incoming mail from shipments, couriers and postal delivery to 2 departments within organization.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Supported staff on special assignments and ad hoc projects.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
• Managed timely and effective replacement of damaged or missing products.
• Maintained orderly stockroom for ease of retrieval.
• Scanning incoming mail-Death Claims, Participants Service, Withdrawals, and indexing Loan Processing mal.
• Changing and replacing toners in our facility printers.
• Prepping mail-intaking and out mail from envelopes, removing staples, paper clips etc.
• Shredding old documents.

Reprographics Workflow Coordinator

• Quality Management
• Best Practices (Standard Operating procedures)
• Workflow Management (Engage)
• Service & Performance

Fleet Management

• Support client's office printer fleet enterprise by providing first line tech support to over 50 devices.
• Undertake daily service checks.
• Escalate all device issues requiring vendor support
• Manage and capture device service data via service now.

Records Management

• Scanning & Indexing
• Data Management - Sharepoint

Client Services

• Leadership support
• Mentoring & Developing others
• Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services.
• Follow delegations of authority for operations team.
• Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback.
• Provide team with clear communications regarding target metrics/expectations and support their achievements.
• Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement.
• Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork.

• Developed quality improvement plans, policies and operational guidelines.
• Documented and reported issues with compliance, standards of care and quality assurance requirements.
• Evaluated competency of clinical staff, documenting performance and recommending improvements.