Alfred Montez
Sacramento,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Commercial Manager
AutoZone
07.2001 - Current
- Followed policy procedures, guidelines, limitations of covered benefits
- Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires
- Identify, report and document system discrepancies
- Accurately complete online/hard copy forms and routes to appropriate department
- Meet and maintain production standards, counts, and inquiry response turnaround times
- Utilize contact tracking functionality to follow up on open calls to ensure resolution is achieved within agreed upon standards
- Provide support to other departments as directed
- Perform miscellaneous duties as assigned and participate in training programs.
- Built relationships with customers and community to establish long-term business growth.
Education
GED -
American Legion High School
3801 Broadway, Sacramento, CA 9581706.1983
Skills
- Skills & Abilities
- Active listening skills, Crucial communication
- Sharp problem solver, Telecommunication skills
- Store Maintenance
- Data Evaluation
- Customer Relations
- Stocking and Replenishing
- Multi-Line Telephone Operation
- 10-Key
- Customer Service
- Project Management Abilities
- Billing, collections, data entry and reimbursement
- Microsoft Word, Excel and Power point
Timeline
Commercial Manager
AutoZone
07.2001 - Current
GED -
American Legion High School