Angelica Morales Barbon
Indianapolis,IN
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Cultural Link
09.2023 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Customer Service Representative
Sur La Table
Brownsburg, IN
09.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Interpreter
Shalom Health Care Center
12.2020 - 08.2023
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Receptionist Administrator
Family Development Services Indianapolis
02.2018 - 11.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
Northwest High School
Indianapolis, IN06.2017
Skills
- Strong Memory Retention
- Medical Terminology
- Sight Translation
- Language Fluency
Certification
Bridging The Gap
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Interpreter
Cultural Link
09.2023 - Current
Customer Service Representative
Sur La Table
09.2023 - 01.2024
Medical Interpreter
Shalom Health Care Center
12.2020 - 08.2023
Receptionist Administrator
Family Development Services Indianapolis
02.2018 - 11.2020
Northwest High School