Angelica Moreno
Monroe,Washington
Summary
A hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Ready to help the team achieve the company's goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Teacher
braithburn
Duvall, Washington
03.2025 - 06.2025
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Adapted teaching methods based on individual student needs.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Participated in staff meetings and professional development workshops.
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Conducted assessments of student performance and progress.
- Provided guidance on social development issues such as sharing, following directions.
- Developed lesson plans and activities to engage children in learning.
- Ensured safety of all children by monitoring playground equipment use.
- Supervised children during meal times, playtime, and other activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
Barista
Starbucks
Snohomish, Washington
09.2024 - 06.2025
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
OGP/Customer Service
Walmart
Monroe, Washington
12.2022 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
Insurance Agent
State Farm
Monroe, Washington
01.2023 - 03.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance-related.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Advised customers on the best ways to minimize risks associated with their assets.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
Busser
Todo Mexico
Snohomish, Washington
06.2022 - 12.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
ASSOCIATE DEGREE - CRIMINAL JUSTICE
EVERETT COMMUNITY COLLEGE
Everett, WA06.2025
High School Diploma -
MONROE HIGH SCHOOL
MONROE, WASHINGTON12-2023
Skills
- Social Perceptiveness
- Task Prioritization
- Organization and Time Management
- Written Communication
- Active Listening
- Problem Resolution
- Critical Thinking
- Quality Assurance
- Multitasking Abilities
- Research
- Google Drive
- Attention to Detail
- Cultural Awareness
- Paperwork Processing
- Account updating
- Product Knowledge
- Documentation
- Technical Support
- Customer Service
- Client Retention
- Client Relations
- Policy Renewals
- Email Marketing
- Policy writing
- Table Bussing
- Food Running
- Regulatory Compliance
- Server Support
- Customer service excellence
- Process Improvements
- Safety awareness
- Time Management
- Quality Control
- Inventory management
- Customer service
- Promotional marketing
- Conflict resolution
- Communication skills
- Time management
- Professional demeanor
- Food running
- Recipe adherence
- Opening and closing coordination
- Sales expertise
- FLUENT IN Spanish
- Attention to detail
- POS systems
- Espresso preparation
- Coffee machinery
- Table bussing
- Excellent math skills
- Opening and closing duties
- Friendly and outgoing
- Soft selling
- Ordering procedures
Certification
- Spanish Speaking (Fluently)
- Drivers License
- Insurance Agent License (expired)
- Cpr Certification
- Fist aid Ceritication
Languages
Spanish
Native/ Bilingual
Timeline
Daycare Teacher
braithburn
03.2025 - 06.2025
Barista
Starbucks
09.2024 - 06.2025
Insurance Agent
State Farm
01.2023 - 03.2024
OGP/Customer Service
Walmart
12.2022 - 03.2025
Busser
Todo Mexico
06.2022 - 12.2022
ASSOCIATE DEGREE - CRIMINAL JUSTICE
EVERETT COMMUNITY COLLEGE
High School Diploma -
MONROE HIGH SCHOOL
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