THOMAS PHILLIPS
Monroe,Washington
Summary
Results-driven sales professional with 20+ years of experience, specializing in real estate brokerage, contract negotiation, market research, and customer-centric performance. Strong client advocacy, ensuring top-tier customer satisfaction, retention, and referral-base growth. Proven ability to adapt to changing market conditions & customer needs, navigating complex deals, and ensuring consistent performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Executive – Middle Market Manufacturing
USI Insurance Services
Seattle, WA
12.2023 - 08.2024
- Forged partnerships with C-Suite leaders to develop custom, best-in-class risk solutions for middle-market businesses.
- Focused on companies with $10MM+ in revenue, driving strategic risk mitigation and account completeness through cross-channel partnerships
Account Executive – Direct Writer
Sentry Insurance
San Francisco Bay Area
04.2022 - 12.2023
- Closed $3M+ in new business within three months
- Managed accounts across multiple industries, developing consultative sales strategies
Associate Agent
Redfin
San Francisco Bay Area
12.2021 - 04.2022
- Managed home tours and open houses, ensuring buyers had a seamless experience
- Provided in-depth market insights, relayed client feedback, and supported lead agents in closing transactions
Lead Agent
Redfin
San Francisco Bay Area
12.2020 - 11.2021
- Represented buyers and sellers in real estate transactions, ensuring seamless client experiences and high satisfaction
- Conducted market analysis, pricing strategies, and transaction management
- Managed home tours, open houses, and provided detailed market insights to clients
- Assisted lead agents with negotiations, contract management, and closing transactions
- Maintained consistently high Net Promoter Scores (NPS) through top-tier customer service
Real Estate Agent
Keller Williams Realty
San Francisco Bay Area
07.2014 - 06.2016
- Represented buyers and sellers in real estate transactions with expert contract negotiation
- Conducted market analysis to help clients make informed pricing decisions
Enterprise Account Executive – Strategic Accounts
Red Hat
Mountain View, CA
01.2012 - 10.2013
- Exceeded sales targets by 126% and managed key enterprise accounts
- Negotiated licensing agreements for major clients, including AMEX and PayPal
Account Executive – Technology Vertical
The Leavitt Group
San Jose, CA
01.2011 - 12.2012
- Developed and managed a new territory for technology and startup businesses
- Generated over $200k in new business revenue within six months of hire
Senior Account Executive
Sentry Insurance
Santa Clara, CA
08.2008 - 08.2011
- Achieved record-setting sales growth and ranked #1 territory in nation
- Maintained a 98% client retention rate and managed a high-value book of business
Education
Business Administration - Management & Operations
Modesto Junior College
Modesto, CASkills
- Customer engagement
- Buyer Advocacy & Representation
- Comparative Market Assessment
- Contracts & Negotiations
- High Net Promoter Scores
- Relationship building
- Market Research
- Client Relationship Management
- Referral networking
- Redfin Tools
Certification
- Real Estate Managing Broker, WA, 24031725, 11/30/26
- Real Estate Broker License, CA, 01448167, 04/30/27
- Insurance Producers (Agents), Non-Resident, WA, 1148275, 06/30/25
- California Department of Insurance License, 0G40053, 04/30/26
Timeline
Client Executive – Middle Market Manufacturing
USI Insurance Services
12.2023 - 08.2024
Account Executive – Direct Writer
Sentry Insurance
04.2022 - 12.2023
Associate Agent
Redfin
12.2021 - 04.2022
Lead Agent
Redfin
12.2020 - 11.2021
Real Estate Agent
Keller Williams Realty
07.2014 - 06.2016
Enterprise Account Executive – Strategic Accounts
Red Hat
01.2012 - 10.2013
Account Executive – Technology Vertical
The Leavitt Group
01.2011 - 12.2012
Senior Account Executive
Sentry Insurance
08.2008 - 08.2011
Business Administration - Management & Operations
Modesto Junior College
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