Angelica Munoz
Las Cruces,NM
Summary
Detail-Oriented New Mexico State Graduate with experience in Management, Human services and team leadership, notably at The Gym Las Cruces. Proven ability to enhance operational efficiency and resolve conflicts effectively. Focused on building a career where I can be in long term.
Overview
10
10
years of professional experience
Work History
Office Manager
Munoz Masonry
10.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Placing bids and proposals for jobs with begets and timeline.
Accounts Receivable/field Investigator Assistant
Robertson Engineering Services
09.2019 - 12.2021
- Implemented strategies to minimize risk exposure during potentially dangerous assignments, ensuring personal safety as well as that of colleagues involved in the investigation.
- Collaborated with law enforcement agencies, strengthening relationships and increasing information sharing.
- Enhanced investigation accuracy by meticulously gathering and analyzing evidence from various sources.
- Assisted clients in achieving desired outcomes through diligent research and presenting factual evidence supporting their claims or defense strategy.
- Consistently maintained a professional demeanor even under challenging circumstances, building trust with clients and colleagues alike.
- Acquired valuable industry insights from attending conferences and workshops, keeping up-to-date on new developments relevant to the field investigator role.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
- Utilized advanced surveillance techniques to gather crucial intelligence for ongoing investigations.
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies on investigations.
Manager
The Gym Las Cruces
08.2019 - 12.2021
- Enhanced customer satisfaction by resolving disputes promptly.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase
- Scheduling.
HR Executive/recruiting Manager
LE Electric
07.2020 - 05.2021
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Coordinated workforce planning efforts to align with organizational growth goals.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Negotiated favorable contracts with benefit providers, reducing overall costs to the organization.
- Streamlined recruitment processes for increased efficiency and reduced timetohire.
Fiscal Assistant
NMSU Advancement
12.2019 - 07.2020
- Increased accuracy in financial data entry by consistently double-checking inputted information against source documents.
- Reduced processing time for expense reimbursements by implementing a streamlined system for submission and approval.
- Provided excellent customer service to both internal and external stakeholders regarding finance-related inquiries or concerns.
- Streamlined the accounts payable process for increased efficiency and timely payments to vendors.
- Coordinated with other departments to gather necessary documentation for grant application submissions.
- Improved cash flow management by monitoring receivables and diligently following up on overdue payments.
- Managed petty cash disbursements with diligent record-keeping, promoting transparency in expenditures.
- Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.
Advocate
La Pinon Sexual Assault Clinic
09.2015 - 08.2019
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Bachelor In Psychology - Psychology
New Mexico State University
Las Cruces, NMBachelors In Criminal Justice - Criminal Justice
New Mexico State University
Las Cruces, NM05-2025
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Complex Problem-solving
- New hire training
- Staff management
- Basic accounting
- Team leadership
- Strategic planning
- Project management
- Shift scheduling
- Policy implementation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- La Pinon Sexual Assult Clinic
Timeline
Office Manager
Munoz Masonry
10.2021 - Current
HR Executive/recruiting Manager
LE Electric
07.2020 - 05.2021
Fiscal Assistant
NMSU Advancement
12.2019 - 07.2020
Accounts Receivable/field Investigator Assistant
Robertson Engineering Services
09.2019 - 12.2021
Manager
The Gym Las Cruces
08.2019 - 12.2021
Advocate
La Pinon Sexual Assault Clinic
09.2015 - 08.2019
Bachelor In Psychology - Psychology
New Mexico State University
Bachelors In Criminal Justice - Criminal Justice
New Mexico State University
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