Angelica Munsell
Waukesha
Summary
Results-oriented Operations Leader with five years of experience in high-volume retail management. Oversees $2.3 million in annual sales and a team of 20 employees. Drives profitability through data-driven decisions, labor optimization, and process improvement. Focused on developing high-performing teams and enhancing operational efficiency while pursuing a Bachelor of Science in Applied Computing.
Overview
7
7
years of professional experience
Work History
Department Manager
Hansen's IGA
Elkhorn, WI
01.2024 - Current
- Lead the daily operations of a high-volume grocery department generating approximately $2.3 million in annual sales while supervising a team of 20 employees.
- Reduced cold shrink from 12% to 5% by implementing inventory management, production planning, and demand forecasting strategies.
- Reduced cold shrink from approximately 12% to 5% through improved inventory management, production planning, and demand forecasting.
- Enhanced employee morale and accountability by fostering a collaborative culture emphasizing coaching, recognition, and continuous improvement.
- Manage vendor relationships, purchasing, merchandising, and inventory levels to support profitability and product availability.
- Coordinate seasonal merchandising, promotional events, and holiday production planning during peak business periods.
- Ensure compliance with food safety regulations, sanitation standards, and company operating procedures.
Deli Co-Manager
Hansen's IGA
07.2021 - Current
- Led daily operations of fast-paced grocery department, ensuring efficiency and customer satisfaction.
- Assisted in leading daily operations of a fast-paced grocery department.
- Analyzed department performance and implemented operational improvements, enhancing overall effectiveness.
- Maintained compliance with food safety and sanitation regulations.
Independent Math Tutor
Wisconsin Department of Corrections Rehabilitation Program
Union Grove, WI
09.2019 - 05.2023
- Provided one-on-one and small-group instruction in mathematics from basic arithmetic through Calculus II.
- Developed individualized lesson plans that enhanced student comprehension and academic success.
- Guided adult learners in GED/HSED preparation, resulting in successful transition to college-level mathematics.
- Simplified complex concepts for diverse learners, strengthening communication and leadership skills.
Education
Bachelor of Science - Applied Computing
University of Wisconsin–Milwaukee
Milwaukee06-2028
Associate of Science -
Milwaukee Area Technical College
Milwaukee12-2021
Skills
- Inventory Management Systems
- Data Analysis
- Scheduling Software
- Microsoft Excel
- Vendor management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
CORE COMPETENCIES
- Operations Management
- Business Operations
- Retail Leadership
- Team Leadership & Development
- Labor Planning & Scheduling
- Budget Management
- Inventory Management
- Demand Forecasting
- Production Planning
- Shrink Reduction
- Vendor Management
- Process Improvement
- Customer Experience
- Performance Coaching
- Conflict Resolution
- Microsoft Excel
- Microsoft Office Suite
- Data Analysis
PROFESSIONAL HIGHLIGHTS
- Managed approximately $2.3 million in annual department sales.
- Directed and developed a team of approximately 20 employees.
- Reduced cold shrink by more than 58% (12% to approximately 5%).
- Reduced department labor by approximately 50% while increasing sales.
- Improved employee engagement through coaching, accountability, and team development.
- Experienced in budgeting, forecasting, inventory optimization, vendor management, merchandising, and operational planning.
Timeline
Department Manager
Hansen's IGA
01.2024 - Current
Deli Co-Manager
Hansen's IGA
07.2021 - Current
Independent Math Tutor
Wisconsin Department of Corrections Rehabilitation Program
09.2019 - 05.2023
Bachelor of Science - Applied Computing
University of Wisconsin–Milwaukee
Associate of Science -
Milwaukee Area Technical College